Hi Mumsnetters, bit of advice and if possible and legal advice required!
My son (2) started the local preschool at the end of september, I signed the forms before the summer holidays and he was signed up for 2 days week, one morning, one afternoon.
He wasn't coping very well with the afternoon session, more because he tends to take himself for a nap about 11.45 and can be down until 2pm some days (which is wonderful!) It was my mistake really to put him in for an afternoon session but in the summer he wasn't napping so well and I thought he was on the verge of dropping it, since the weather has turned colder he likes a mid day snooze again...
And i wasn't confident that he had settled, having started only 6 weeks ago, with a half term break inbetween, so less than 10 sessions he wailed like I've never seen when it came to putting on his pre school uniform/ dropping him off.
Anyway, i mentioned this to the pre school manager yesterday who said it's 2 sessions or nothing, which just don't suit, I have work commitments, and I like to have a day free to spend time with the children. She said if he wasn't awake today, not to bring him and let him sleep.
We made the decision last night to remove him from preschool, increase his nursery hours (full days and he can sleep) so I went through all my paperwork I have for the nursery, nothing stated notice periods etc, I sent the pre school a message today letting them know of our decision.
I received a phone call shortly after with a demand of 4 weeks worth of fees to cover a notice period and absence fee- which was news to me, I have no paperwork detailing this. I mentioned this and was told "no we have it, you signed it and returned".
I'm sure this is my fault for not photocopying and keeping a copy for my records, but as I signed the agreement in summer after viewing the pre school I can't remember for the life of me what was stated on it.
Surely with most contracts you are to have your own copy for instances such as this?
We've drafted up a letter which I'll add below, I think my biggest gripe is the manner in which it was all handled, I included on my initial message that should our situation changes we'd look to sending our son to the pre school another time further down the line, but to have a phone call which felt aggressive, demanding money for staff wages etc has left me with a bitter taste.
Following on from our earlier conversation regarding our decision to take ** out of preschool, as none of the welcome literature we have refers to any information on notice or absence periods, and as we haven’t been provided with a copy of the registration form which you say this is listed on, it has made planning and approaching this quite difficult. As such can I kindly request a copy of our signed registration form to our above address so that we can validate these terms & conditions and make a final payment accordingly.
Taking into account the above letter, if it is in the registration form which I've signed I assume I should swallow my distaste at how this has been handled by the pre school, pay them their notice and absence fee (despite her telling me not to bring him today if he was sleeping!) and mark it down to my needing to be more careful with signed documents?
Please or to access all these features
Please
or
to access all these features
Find nursery advice from other Mumsnetters on our Nursery forum.
Nurseries
Pre School Fee demand
16 replies
MrsB168 · 09/11/2016 16:06
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.