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Where do I stand?

(8 Posts)
Kn33 Sat 21-May-16 20:53:50

With getting the fees for the rest of the month back?

Trying to cut an extremely long story short

I pay my fees myself, no funding etc, my DD had been in this nursery for 3/4 months, in that time there had been 10 incidents. A mixture of accidents/injuries and incidents with her being exposed to/fed things she is allergic to, and the steps e.g piriton/phonecalls etc not being followed afterwards, as well as lies over how injuries had happened amongst other niggly little things.

I had no choice but to pull her out, they were not looking after her and she was being put at risk. I have obviously already paid for the remainder of the month, they didn't have the audacity to ask me for 4 weeks notice thankfully.

But I have had to take time off work to try and find alternative childcare (shifts mean options are limited). Wondered if anyone had any experience of whether I have any chance of getting the rest of the months fees back as I have paid for the month in advance?

RandomMess Sat 21-May-16 20:58:08

Unlikely, look the contract through with a toothcomb.

More importantly have you reported these incidents of concern to Ofsted?

Kn33 Sat 21-May-16 21:05:19

I've read the contract from as many different angles as I can... Says nothing about return/non-return of fees.. Simply 4 weeks notice of termination from either side, and that it can be paid instead of actually taking the 4 weeks.

Yes have written to both OFSTED and the childcare department at our local council also. With photos/evidence/copies of forms etc.

That was the main thing for me, get her out of there, do everything I can in my measley realm of power to avoid another child suffering there and finally was more of a wondering moment 'could I get any fees back' x

insancerre Sun 22-May-16 07:09:34

Did you make a complaint to the nursery management?
What was their reply?
How do you know they have lied about injuries?

Have you tried asking for a refund?
Most contracts stipulate 4 weeks paid notice. If you didn't complain at the time and give them the opportunity to investigate and report back to you, then you don't have any groundsfor a refund

Kn33 Sun 22-May-16 08:04:25

Yes, complained numerous times to the manager, raised my concerns to her as soon as it become clear the nursery staff weren't taking her allergies seriously etc, and continued to raise them each time thereafter. It's all documented.

I know they lied, because the manager admitted it, which is recorded in the meeting notes that I have a copy of. My partner asked about a refund for the remaining two weeks, she laughed and ignored him.

insancerre Sun 22-May-16 08:17:58

That sounds like legitimate grounds for complaining to Ofsted
I hope they get an unannounced inspection
You could try writing a letter asking for a refund
Do they have a head office?
Good luck in finding new childcare. Not all nurseries are the same

Kn33 Sun 22-May-16 08:23:30

I haven't written to the nursery asking yet because I wasn't sure if it was even plausible or not.. But I think I will do.

No head office unfortunately, the manager is the owner.

She was in a fabulous nursery for over a year so hoping I find another that we'll both love just as much! smile

Thanks for your advicesmile

insancerre Sun 22-May-16 09:07:00

Of course you are not being unreasonable asking for your money back
I would write a factual letter stating the reasons you took her out and requesting a refund, then follow it up with an email a few days later if you don't hear back

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