Hi,
My daughter started nursery last Aug 7 and half months and goes 2 full days a week and settled in fine and I went back to work full time. She's very advanced and was already crawling and pulling herself up and walking round furniture etc
There has been teething problems and I have had a meeting with the manager and then I was constantly receiving phone calls every time see went informing me she had bumped her head I'm sure it was about 5/6 times in a row. Then when I collected her one day they told me she had an accident with the door (the door which is alway shut and can only be opened by staff authorising people in and out the baby room) I questioned how she herself had an accident with a closed door to them replying a staff member walked in the room and didn't notice her and the door hit her- there is a massive sign on the door saying do not enter, please knock and await for someone to one. They were very apologetic and admitted it was there fault so I let that go as she had no bruising and did not seem to have been affected by it in anyway. Then it happened again 2 weeks later in which my response wasn't as nice as its blately obviously that her key person surely isn't watching her and due to the carelessness of there staff who clearly cannot read or follow simple instructions it has resulted in my daughter getting hit in the face with the door and now bruising across her nose. Again they admitted fault and all staff had been re informed and extra procedures put in place to prevent it from happening again. Then it was Xmas so the nursery was closed. I received a call on Friday saying my daughter has fell and a evacuation cot had fell on top of her- (she has just turned 1 and has been walking since November) now I didn't no what a evacuation cot was until I googled it! They stated she had an egg shape on her forehead and bruising and a red mark on the back of her head.......... I was so confused as obviously ur in work and u get a call like that- how, why, when.
How-they were unsure, why-they were unsure and when- 45 mins before they called me as they called there manager beforehand as is she is off Friday's! Am I right in thinking this is all wrong! they informed me she was absolutely fine and playing away and had a cold compress to her head and that she was just to go out on the bus for some fresh air. I asked her to call me back in an hour with an update - by this time I had left work and took the call and informed them I would be with them in 10mins. I get there and the manager is there. Bottom line is my baby girl has a massive lump on her forehead and bruises on her forehead and across the bridge of her nose and bruises on the back off her head by her crown.
The manager admitted fault and informed me exactly of what I was thinking that she didn't fall over and it then fell on her- it had fell and knocked her over and wiped her clean out! She is very petit and small in height and the size of the thing is at least double in height. I had may questions and the response I got was- she was in a forbidden area in the baby room when the evacuation cot fell on her (again no one watching her, how did she get in a forbidden area- safety regulations obviously not being met. They are unsure how it has fell on her as she couldn't of pulled it as it weighs to much so are sending back to the manufactures and when they found her she was on her front with it on top of her! When the found her?! Am I right in thinking it should never of been the case when you found her as you should always have your eyes on her! I asked surely it should be attached to the wall so easy in which the replied no- I have searched the cot and it comes with Velcro straps for it to be strapped to a wall!! I understand that this is unacceptable, negligence and health and safety requirements not being met and this nursery was reported outstanding from ofsted in 2014! She loves it at the nursery and can't wait to get there but the constant issues, I as her mummy need to put her first and her safety first. The last few incidents have not even been caused by my daughter herself but by the carelessness of the staff and getting more serious each time- you would think they would be more alert as of how many incidents have occurred but obviously not! I'm in limbo on what to do as I am aware accidents happen and bumps and bruises but it's different when your child isn't the one responsible for them. Anyone who reads my essay lol what would you do? Surely they have breeched numerous procedures and policies and these incidents should never have happened in the first place. I have arranged a meeting for Tuesday with the manager- do I express all my concerns and keep my daughter there as she is settled or do I just inform them I am removing her with immediate effect and uproot her????
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Evacuation cot falling on my petit 1 year old daughter!!!
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xProudMummy01x · 10/01/2016 00:58
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