Hi all,
Looking for any help/advice peeps may have on this...
My daughter started school in Sept '14 but initially I intended to use her nursery for wrap around care. My boss thankfully allowed me to start doing school drop-offs and kiddo now does after school club so we no longer needed the nursery. I gave the required terms' notice and requested they use the deposit against my final bills - the deposit was a hefty £920 and the bills for the autumn term were well under that amount. Despite having an email on record from them saying you could do this it was a battle to get them to.
Anyway, the Autumn term finishes so I ask them to refund the balance of the deposit. The manager (who I've had a number of run-ins with about false charges or incorrect bill and I believe to be a complete charlatan if I'm brutally honest). After many email chasers they eventually do but for a lower amount than expected. I now challenged this repeatedly since January but am getting continuous "we are looking into this" emails.
I could try to take them to small claims but would prefer not to if I can avoid it.
Is there any official body I can make a complaint to?
Thanks!!
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Complaint about nursery - Who can you complain to?
11 replies
Mama2Pose · 07/04/2015 15:49
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