I was reading the thread about the 15 'free' hours childcare where the OP had complained to her council about the nursery overcharging for additional hours because I've got a sort of similar issue with my nursery at the moment.
My daughter goes for 1 morning session and 1 'full day' session (8:30 - 3:30) a week and gets a total of 9 funded hours a week (she actually attends for 12 hours in total). Before she got funded hours, I paid for the full day session but once she got funding the manager said she should be entitled to attend for just the 'funded' hours which run 1-4pm in the afternoon session. However, the nursery have now said she can't do that and I have to pay extra for the hours 4-6pm which she is not there for. They are charging this additional 2 hours at £17.84 whereas the free hours work out at £3.72 per hour - I know the extra hours also cover food etc.
According to what I've found online so far, they are firstly not supposed to charge the funded hours at a different rate to the non-funded hours, and they are also not supposed to insist we pay for hours she's not there as it's making her free hours conditional on me paying for extra hours she doesn't use.
The only official guidelines I can find are cached ones on the old department of education website - apparently everything's moved to gov.uk but I can't find any trace. Our local council's only statement on their website is basically - don't bring us into this, we don't want to know!
Does anyone have any advice on what I can do next?
Please or to access all these features
Please
or
to access all these features
Find nursery advice from other Mumsnetters on our Nursery forum.
Nurseries
Another 'free' hours question
18 replies
LizzieMint · 19/03/2014 21:27
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.