Took delivery of a new Jaguar XE in May of 2017 and already the leather on the drivers seat has worn through! Jaguar says this is normal wear for a Jaguar. If anyone if thinking about buying ANY Jaguar, don't. Their customer care is shocking and their interiors wear through within months. YOU HAVE BEEN WARNED!
The dealer has said the wear on our Jaguar seat is 'normal wear & tear'. We have had many cars with leather seats and have never had any problems before. There is a hole were the leather has worn right through and the car is only 7 months old and is a top-of-the-range model Jaguar XE Portfolio!!!
Never wear jeans and have never had any problems with any past car's that had leather seats. The passenger seat is perfect and that gets a fair amount of use. The drivers seat is looking a right mess after less than 6,000 miles and the leather feels really thin on this part of the driver's seat. Never getting another Jag. The fact that Jaguar says this is normal 'wear & tear' after only 6,000 is beyond belief.
Sounds like you got unlucky twice - an unusually thin piece of leather, some crap customer service! I think you should escalate the complaint. Of course is not normal wear and tear, even a kia wouldn't say it is. Get on to head office!