- How did you place your order - via the app or website, and how did you find the process?
I placed the order via the app, which I found clunky & frustrating - not at all intuitive. You can accidentally add/remove items by lightly touching screen - doesn’t ask for confirmation. This happened AFTER my order collected when my phone was knocked off my bed by one of my cats; luckily I noticed & was able to fix it.
- What product and service did you order (e.g. suit and five shirts bundle, wash, tumble dry & fold, bedding, dresses)?
I had a winter coat cleaned; & two bags of clothes washed, tumble dried & folded.
- How did you find using Laundrapp - was it easy, was it difficult?
Although the app isn’t very user-friendly (basic things like when clicked on push notification about driver being on way not taken directly to that information) & the tracker froze on me (which was frustrating because I struggle to get to the door quickly due to my disability), the basic premise of handing over dirty items to be cleaned & them being returned clean works pretty well. The bags being tied together when they were returned wasn’t ideal mind you - I understand that’ll make it easier for drivers, but really not easier for me.
- Would you recommend it to a friend? Why or why not?
To be honest I’m not sure. I don’t have experience with any other laundry services so I can’t compare them. They did a good job with my clothes, there are just some other issues...
- What would you change about the service, if anything at all?
* It would be good if drivers made the same basic efforts to socially distance seen with other delivery companies. Checking if customers are shielding, quarantining after travel, & maybe asking people not to use the service while self-isolating (am aware it’s not going to spread on the laundry, thinking of the drivers) would be good for the foreseeable future perhaps?
* Slightly worried about how securely customer data is kept & how it’s used as about 30 minutes after my laundry was dropped back I got a phonecall from someone at Laundrapp. Initially it was unclear what they were talking about, then transpired it must be the driver as they were saying they were close to my house, insisting they had stuff to drop back. They said something about 401 at which I pointed out my completely different address & they said “sorry” & hung up. Mistakes like that don’t make you feel very confident.
* Weighing orders for wash tumble dry & fold & offering some kind of voucher scheme (or similar) for loads that are under. Pretty sure they’ll charge for loads that are over, after all. Also suspect that I was overcharged - not convinced I sent a full load of laundry, but I didn’t have any way to check.
* Offering people choice of times not just dates for collection/delivery laundry - doesn’t matter so much for me personally, but can see for lots of people will mean difference in actual ability to use the service.
* Not leaving bags tied together on return. Might seem like a small thing. It’s not if you will struggle both to undo the knot and to manage lifting both bags at once.
* Ideally it’d be a wee bit cheaper.