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Would you like to test the isoshealth video appointment service? Sign up here - NOW CLOSED

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YanaMumsnet (MNHQ) Thu 11-Jul-19 12:12:31

We’re still looking for 16 Mumsnet users to try out isoshealth, a service that allows you to book one-to-one video appointments with Registered Practitioners, focusing on mind, body or nutrition.

Here’s what Kim Guest, isoshealth CEO has to say: “40 % of recorded deaths in UK are Lifestyle related, 1 in 3 of our secondary school of age 10-11 children are obese or overweight. Access to these services through NHS are shrinking. We are a business that believes in human conversations making the most difference.

We connect consumers with our hand-picked practitioners who want to help them feel better via one-to-one video consultations. An integrated team providing advice precisely tailored to their individual life circumstances.

This personalised approach breaks down the barriers that hold so many people back from getting the help they need. We give everyone the opportunity to benefit from the proven winning-formula of a multi-disciplinary team, the same approach that get results in the world of professional sport: a Dietitian, Physiotherapist and Psychologist.”

Selected testers will receive consultations with a dietitian, physiotherapist or psychologist and will need to give their feedback on a thread on Mumsnet. All who give their feedback will be entered into a prize draw where one tester will win a £300 voucher for the store of their choice (from a list).

If you’d like to take part and test it, please click here.

If you'd already tested the service and want to leave your feedback, please go to the feedback thread here.

Thanks and good luck!


Insight Terms and Conditions apply

northernlites Thu 11-Jul-19 22:20:27

Done, sounds interesting

ThatCurlyGirl Fri 12-Jul-19 12:26:38

Done 😊

arranbubonicplague Fri 12-Jul-19 13:57:52

“40 % of recorded deaths in UK are Lifestyle related, 1 in 3 of our secondary school children are OBESE. Access to these services through NHS are shrinking.

Would you provide the (government/NHS)source of those statistics, please?

LauraMontreville Fri 12-Jul-19 15:25:21

I've had a mooch round the website. Might be missing something but can only find a price if I start the booking process. It then says I've got a 50% discount and it will cost £200 for 6x30 min sessions - 2 appointments each with 3 professionals. So is the normal price £400 i.e. £66.66 per 30 min session.

I can have a 30 min session with a physiotherapist in person for £40. This covers a physical examination, the physio guiding me through the exercises - often manually correcting me where I'm going wrong , and some manipulation when needed.

DSis has been seeing a nutritionist and the first 30 mins (at least) of her initial appt were spent going through DSis's current diet, medical conditions and goals. After the appointment the nutritionist also put all her recommendations (and lots of recipes) in a written report. Does on the online dietician do this?

arranbubonicplague Fri 12-Jul-19 15:33:59

LauraMontreville - it's pretty unclear what it is that is available here because the text reads:

Selected testers will receive consultations with a dietitian, physiotherapist or psychologist

So it might be one consultation with one of the three or >1 with one of the three. When I looked at their website, it wasn't clear that dietitians are involved because I only saw references to practitioners who are "nutritional therapists".

I wonder if MNHQ might invite isoshealth to revise the text.

LauraMontreville Fri 12-Jul-19 16:05:02

I'd also query the percentage of secondary school children who are OBESE (why use CAPITALS?)

In the Health Survey for England,23%of children aged 11 to 15 were obese in 2016 (Sunday Times 2018). And the majority lived in areas of deprivation, so their parents are unlikely to have £66.66 to chuck at an online "nutritional therapist" for a 30 minute chat.

YanaMumsnet (MNHQ) Fri 12-Jul-19 17:26:18

Hi everyone,
We are looking into getting more information about the stats cited and how it's going to work with the consultations. It's unlikely to find out more before the weekend, so we'll post early next week.

romeoonthebalcony Fri 12-Jul-19 18:26:11

it mentions psychologists. What type of psychologists are they? Clinical, counselling? Qualifed?

SquirmOfEels Sat 13-Jul-19 13:22:29

I wouid definitely like clarification on whether their providers are dietitians or nutritionists.

Also, what are their SOPs to ensure all their practitioners are working safely, especially for those with pre-existing conditions.

First reaction is that this is a rather expensive way to access practitioners, in a way that might be less useful than face-to-face. I can see it might be somewhat more useful for those who live more remotely. But might they baulk at prices that are higher than for London face-to-face?

arranbubonicplague Sat 13-Jul-19 14:12:57

isoshealth is showing some RDs/dieticians with other practitioners who are nutritional therapists.

Similarly, there seem to be chartered psychologists and other practitioners who are accredited in CBT etc.

I look forward to the revised text.

LauraMontreville Sat 13-Jul-19 16:49:20

If you have too much time on your hands like me start the booking procedure, they'll give you the bio of the practitioner/s they recommend for you.

BestestBrownies Sat 13-Jul-19 18:39:19

Well firstly your marketing team needs a swift kick up the arse. The name is fucking terrible! On first glance it reads as IsoSHEATH, which sounds like a medicated condom manufacturer. It takes a few reads to work out it's actually isosHEALTH.

Quite frankly, I couldn't get past that to bother clicking on the website as I immediately think you must be amateurs.

Liana85 Sun 14-Jul-19 13:18:47

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

YanaMumsnet (MNHQ) Tue 16-Jul-19 17:27:08

Hi everyone,

Thanks for your patience.
We have more information regarding the stats quoted in the OP.

Here’s what isoshealth has to say:
"The cited 40% lifestyle related deaths captures the effects of related factors such as dietary, tobacco, low physical activity and alcohol & drug use. The data used can be found here.
The quote on 1 in 3 children being obese, can be found here, but is actually a quote for children of age 10-11 who are obese or overweight. We sincerely apologise for any confusion caused by this number.
After testers are selected, they will have access to one or more consultations with a dietitian, psychologist (counselling) or physiotherapist depending on their personal health needs or medical condition. Upon registration, you will be provided with a list of specialists to select from to consult you via a video call."

arranbubonicplague Tue 16-Jul-19 21:54:32

The quote on 1 in 3 children being obese, can be found here, but is actually a quote for children of age 10-11 who are obese or overweight. We sincerely apologise for any confusion caused by this number.

Thank you for the clarification - I was aware when I wrote my initial comment that the actual data were probably for overweight and obese age-groups and wanted this corrected because these are different clinical pathways, associations, and realities.

However, neither the corrections to the main text, nor the additional comment are adequate. The linked data source very clearly states the age ranges and it doesn't include the secondary school children above the age of 11.

Similarly, the linked data for "attribution of deaths to risk factors and broken down by broad causes of death in England" is not wholly synonymous with “40 % of recorded deaths in UK are Lifestyle related".

ThatCurlyGirl Wed 17-Jul-19 14:44:09

Message withdrawn at poster's request.

LauraMontreville Thu 18-Jul-19 09:45:19

How can you be super impressed by a company that gives factually incorrect information and a service you haven't received yet? Hope it lives up yo your expectations.

ThatCurlyGirl Thu 18-Jul-19 12:23:35

Message withdrawn at poster's request.

PenguinsRabbits Thu 18-Jul-19 14:48:33

I am trialling this and its 30 mins with each of a dietician / nutritionist, mental health (one I have does cbt), physiotherapist so 1.5 hours in total. You do fill in forms to give in your medical history and medications. All look appropriately qualified. I had a choice of 5 different teams of 3.

For one I choose times were 4pm to 9pm one evening but you could pick exact time slots. It says price is £120 reduced to zero so £40 per session if you are doing 3.

romeoonthebalcony Fri 19-Jul-19 21:57:05

sounds like they are not transparent as they advertise psychologists but they use a range of therapeutic practitioners. A psychologist is usually more expensive than other talking therapists.

Zog14 Mon 22-Jul-19 11:01:42

I am interested in this, thanks

YanaMumsnet (MNHQ) Mon 22-Jul-19 15:05:00

Hi all,
Thanks for all your comments.
isoshealth wanted to clarify few things, here's what they have to say:

"Here at isoshealth, as a minimum, our practitioners must be regulated by either the HCPC or the BABCP. This means that we only work with Dietitians, Psychologists, CBT Psychotherapists and Physiotherapists. We want to ensure that you, as the customer receive information, advice and guidance from those who meet the highest standard for their industry. The feedback we have received via the forum has been incredibly helpful for us in understanding how we speak about, and present our practitioners. Thank you. We want to make it easy for anyone to ask questions about isoshealth. We have a chat button on our site where you can talk to Aimee, who heads up the Customer and Practitioner Operations for isoshealth."

PenguinsRabbits Tue 23-Jul-19 21:32:58

I have just had the 3 sessions tonight. They were very good and helpful and all 3 seemed knowledgeable and well qualified. 3 in one night is a bit intense but useful and think you can choose to spread them out.

Were a few technical issues - it kept saying I hadn't had session when I had then I couldn't see the screen to start next session. It seems to be if you just click end phone call it doesn't count it there's another button you must press as well. Think they need to make that more obvious like 'End call' button. Very good value at £40 - they did 30 minutes on phone then sent notes after and had read my notes before so easily an hours work for consultant.

Dietician went through my diet and where I could be nutritionally deficient and made recommendations - main one was iron for me. If you want to lose weight think they will help you with that.

Mental health went through any issues and could come up with CBT plan.

Physiotherapist suggested how to exercise safely given health issues and what exercise to do. Suggested yoga which I wouldn't have thought of but useful.

Not sure if you have to take all 3 or just as you need, they came as teams. I thought it was excellent as one-offs.

picklemepopcorn Wed 24-Jul-19 19:20:15

Ah, just trying to get set up. Did you need to enter your credit card details, penguin?

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