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Would you like to test the isoshealth video appointment service? Sign up here - NOW CLOSED

(55 Posts)

MNHQ have commented on this thread.

YanaMumsnet (MNHQ) Thu 11-Jul-19 12:12:31

We’re still looking for 16 Mumsnet users to try out isoshealth, a service that allows you to book one-to-one video appointments with Registered Practitioners, focusing on mind, body or nutrition.

Here’s what Kim Guest, isoshealth CEO has to say: “40 % of recorded deaths in UK are Lifestyle related, 1 in 3 of our secondary school of age 10-11 children are obese or overweight. Access to these services through NHS are shrinking. We are a business that believes in human conversations making the most difference.

We connect consumers with our hand-picked practitioners who want to help them feel better via one-to-one video consultations. An integrated team providing advice precisely tailored to their individual life circumstances.

This personalised approach breaks down the barriers that hold so many people back from getting the help they need. We give everyone the opportunity to benefit from the proven winning-formula of a multi-disciplinary team, the same approach that get results in the world of professional sport: a Dietitian, Physiotherapist and Psychologist.”

Selected testers will receive consultations with a dietitian, physiotherapist or psychologist and will need to give their feedback on a thread on Mumsnet. All who give their feedback will be entered into a prize draw where one tester will win a £300 voucher for the store of their choice (from a list).

If you’d like to take part and test it, please click here.

If you'd already tested the service and want to leave your feedback, please go to the feedback thread here.

Thanks and good luck!


Insight Terms and Conditions apply

northernlites Thu 11-Jul-19 22:20:27

Done, sounds interesting

ThatCurlyGirl Fri 12-Jul-19 12:26:38

Done 😊

arranbubonicplague Fri 12-Jul-19 13:57:52

“40 % of recorded deaths in UK are Lifestyle related, 1 in 3 of our secondary school children are OBESE. Access to these services through NHS are shrinking.

Would you provide the (government/NHS)source of those statistics, please?

LauraMontreville Fri 12-Jul-19 15:25:21

I've had a mooch round the website. Might be missing something but can only find a price if I start the booking process. It then says I've got a 50% discount and it will cost £200 for 6x30 min sessions - 2 appointments each with 3 professionals. So is the normal price £400 i.e. £66.66 per 30 min session.

I can have a 30 min session with a physiotherapist in person for £40. This covers a physical examination, the physio guiding me through the exercises - often manually correcting me where I'm going wrong , and some manipulation when needed.

DSis has been seeing a nutritionist and the first 30 mins (at least) of her initial appt were spent going through DSis's current diet, medical conditions and goals. After the appointment the nutritionist also put all her recommendations (and lots of recipes) in a written report. Does on the online dietician do this?

arranbubonicplague Fri 12-Jul-19 15:33:59

LauraMontreville - it's pretty unclear what it is that is available here because the text reads:

Selected testers will receive consultations with a dietitian, physiotherapist or psychologist

So it might be one consultation with one of the three or >1 with one of the three. When I looked at their website, it wasn't clear that dietitians are involved because I only saw references to practitioners who are "nutritional therapists".

I wonder if MNHQ might invite isoshealth to revise the text.

LauraMontreville Fri 12-Jul-19 16:05:02

I'd also query the percentage of secondary school children who are OBESE (why use CAPITALS?)

In the Health Survey for England,23%of children aged 11 to 15 were obese in 2016 (Sunday Times 2018). And the majority lived in areas of deprivation, so their parents are unlikely to have £66.66 to chuck at an online "nutritional therapist" for a 30 minute chat.

YanaMumsnet (MNHQ) Fri 12-Jul-19 17:26:18

Hi everyone,
We are looking into getting more information about the stats cited and how it's going to work with the consultations. It's unlikely to find out more before the weekend, so we'll post early next week.

romeoonthebalcony Fri 12-Jul-19 18:26:11

it mentions psychologists. What type of psychologists are they? Clinical, counselling? Qualifed?

SquirmOfEels Sat 13-Jul-19 13:22:29

I wouid definitely like clarification on whether their providers are dietitians or nutritionists.

Also, what are their SOPs to ensure all their practitioners are working safely, especially for those with pre-existing conditions.

First reaction is that this is a rather expensive way to access practitioners, in a way that might be less useful than face-to-face. I can see it might be somewhat more useful for those who live more remotely. But might they baulk at prices that are higher than for London face-to-face?

arranbubonicplague Sat 13-Jul-19 14:12:57

isoshealth is showing some RDs/dieticians with other practitioners who are nutritional therapists.

Similarly, there seem to be chartered psychologists and other practitioners who are accredited in CBT etc.

I look forward to the revised text.

LauraMontreville Sat 13-Jul-19 16:49:20

If you have too much time on your hands like me start the booking procedure, they'll give you the bio of the practitioner/s they recommend for you.

BestestBrownies Sat 13-Jul-19 18:39:19

Well firstly your marketing team needs a swift kick up the arse. The name is fucking terrible! On first glance it reads as IsoSHEATH, which sounds like a medicated condom manufacturer. It takes a few reads to work out it's actually isosHEALTH.

Quite frankly, I couldn't get past that to bother clicking on the website as I immediately think you must be amateurs.

Liana85 Sun 14-Jul-19 13:18:47

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

YanaMumsnet (MNHQ) Tue 16-Jul-19 17:27:08

Hi everyone,

Thanks for your patience.
We have more information regarding the stats quoted in the OP.

Here’s what isoshealth has to say:
"The cited 40% lifestyle related deaths captures the effects of related factors such as dietary, tobacco, low physical activity and alcohol & drug use. The data used can be found here.
The quote on 1 in 3 children being obese, can be found here, but is actually a quote for children of age 10-11 who are obese or overweight. We sincerely apologise for any confusion caused by this number.
After testers are selected, they will have access to one or more consultations with a dietitian, psychologist (counselling) or physiotherapist depending on their personal health needs or medical condition. Upon registration, you will be provided with a list of specialists to select from to consult you via a video call."

arranbubonicplague Tue 16-Jul-19 21:54:32

The quote on 1 in 3 children being obese, can be found here, but is actually a quote for children of age 10-11 who are obese or overweight. We sincerely apologise for any confusion caused by this number.

Thank you for the clarification - I was aware when I wrote my initial comment that the actual data were probably for overweight and obese age-groups and wanted this corrected because these are different clinical pathways, associations, and realities.

However, neither the corrections to the main text, nor the additional comment are adequate. The linked data source very clearly states the age ranges and it doesn't include the secondary school children above the age of 11.

Similarly, the linked data for "attribution of deaths to risk factors and broken down by broad causes of death in England" is not wholly synonymous with “40 % of recorded deaths in UK are Lifestyle related".

ThatCurlyGirl Wed 17-Jul-19 14:44:09

Message withdrawn at poster's request.

LauraMontreville Thu 18-Jul-19 09:45:19

How can you be super impressed by a company that gives factually incorrect information and a service you haven't received yet? Hope it lives up yo your expectations.

ThatCurlyGirl Thu 18-Jul-19 12:23:35

Message withdrawn at poster's request.

PenguinsRabbits Thu 18-Jul-19 14:48:33

I am trialling this and its 30 mins with each of a dietician / nutritionist, mental health (one I have does cbt), physiotherapist so 1.5 hours in total. You do fill in forms to give in your medical history and medications. All look appropriately qualified. I had a choice of 5 different teams of 3.

For one I choose times were 4pm to 9pm one evening but you could pick exact time slots. It says price is £120 reduced to zero so £40 per session if you are doing 3.

romeoonthebalcony Fri 19-Jul-19 21:57:05

sounds like they are not transparent as they advertise psychologists but they use a range of therapeutic practitioners. A psychologist is usually more expensive than other talking therapists.

Zog14 Mon 22-Jul-19 11:01:42

I am interested in this, thanks

YanaMumsnet (MNHQ) Mon 22-Jul-19 15:05:00

Hi all,
Thanks for all your comments.
isoshealth wanted to clarify few things, here's what they have to say:

"Here at isoshealth, as a minimum, our practitioners must be regulated by either the HCPC or the BABCP. This means that we only work with Dietitians, Psychologists, CBT Psychotherapists and Physiotherapists. We want to ensure that you, as the customer receive information, advice and guidance from those who meet the highest standard for their industry. The feedback we have received via the forum has been incredibly helpful for us in understanding how we speak about, and present our practitioners. Thank you. We want to make it easy for anyone to ask questions about isoshealth. We have a chat button on our site where you can talk to Aimee, who heads up the Customer and Practitioner Operations for isoshealth."

PenguinsRabbits Tue 23-Jul-19 21:32:58

I have just had the 3 sessions tonight. They were very good and helpful and all 3 seemed knowledgeable and well qualified. 3 in one night is a bit intense but useful and think you can choose to spread them out.

Were a few technical issues - it kept saying I hadn't had session when I had then I couldn't see the screen to start next session. It seems to be if you just click end phone call it doesn't count it there's another button you must press as well. Think they need to make that more obvious like 'End call' button. Very good value at £40 - they did 30 minutes on phone then sent notes after and had read my notes before so easily an hours work for consultant.

Dietician went through my diet and where I could be nutritionally deficient and made recommendations - main one was iron for me. If you want to lose weight think they will help you with that.

Mental health went through any issues and could come up with CBT plan.

Physiotherapist suggested how to exercise safely given health issues and what exercise to do. Suggested yoga which I wouldn't have thought of but useful.

Not sure if you have to take all 3 or just as you need, they came as teams. I thought it was excellent as one-offs.

picklemepopcorn Wed 24-Jul-19 19:20:15

Ah, just trying to get set up. Did you need to enter your credit card details, penguin?

PenguinsRabbits Wed 24-Jul-19 19:27:49

No, you don't need any payment details at all. You need to do it on a laptop (not a phone) for it to work best and said Chrome is good though set up initially on Internet Explorer. They send a pincode to your e-mail each time you login.

picklemepopcorn Wed 24-Jul-19 19:37:59

Ok. I'll need to swap gadgets. Thank you.

ItsClemFandangoCanYouHearMe Sat 27-Jul-19 13:17:17

Well I just sat waiting for 15 minutes past my appointment time and no call came. Did the pre call test and was all set up waiting but I didn't even get a notification to say the practitioner was running late / cancelled. What a waste of time.

InvisibleHamster Sun 28-Jul-19 13:14:41

It wants me to enter payment details so I haven't been able to choose an appointment yet. Perhaps I was too slow to register but I've out a lot this week so today was the first chance I've had to sit down and look at my diary. I've messaged them on the chat but no one is available until tomorrow.

LosingLola Sun 28-Jul-19 13:16:40

The practitioner I've been given is only available 10-3 on Thursdays, and 1-3 on Wednesdays, which is when I'm at work. I can't see any way to change practitioner but I can't do these times.

northernlites Sun 28-Jul-19 13:22:44

I have registered got as far as appointment booking (which are very restrictive) and then had leave it to sort kids out with something.
When I came back to it it wanted me to start all over again 🤦🏻‍♀️

picklemepopcorn Tue 30-Jul-19 08:07:47

I haven't bothered.
Too much hassle for a 30min appt.
I get different screens and therapist choices depending which button I select, and I can't do it on my iPad.

Kerrywerrywoo1 Tue 30-Jul-19 13:42:37

Well, I ‘won’ one consultation with a psychologist. Got quite excited and anxious hoping they could help me. Logged in fine... I had a very nice lady who specialises in CBT .... something that has not worked for me....we spent 30 mins with me telling her about my past and reasons for chronic anxiety/agoraphobia/panic attacks, blah. Ended session with an invite to book and pay for more sessions so we can ‘get started’ and a promise to send me info on CBT. No info sent. Tbh I feel a bit cheated. I didn’t ‘start feeling better today’ the advert fact I felt like shit after dragging up all my old crap. She didn’t send me any info so I also feel like she ‘didn’t care’. Pissed off.. YES. I wrote quite detailed notes in my application so would have felt useful to give me ‘some’ kind of positive helpful blurbed take away .....grrr. Annoyed and wished I had not bothered because now I feel like I really need therapy but can’t afford it and I don’t think CBT works for me anyway as already done that. Anyway, pissed off. Lol 😂

picklemepopcorn Tue 30-Jul-19 17:17:58

That's it Kerry, let it all out! wink

Seriously though, that is rubbish. And careless on their part. The least they could do was read your notes beforehand and possibly even decide that it would be inappropriate to attempt to treat you in any way in one 30min session. Poor show.

northernlites Tue 30-Jul-19 17:32:25

From what you're saying @Kerrywerrywoo1 we are not really testing their products then,
but just part of an advertising and recruitment drive
Sorry you had a bad experience with them

LosingLola Tue 30-Jul-19 20:04:35

I agree with other comments - the service is terrible and I will not be recommending it.

I contacted them the other day at the same time I posted my message here. I was told I'd receive a reply between 9am-5pm yesterday. I didn't, so I've now chased that - to be told that I received a reply within 3 minutes of my initial email! Well, I can tell that's a lie because I contacted them on Sunday and they are apparently only open Monday-Friday for support.

I've now been told I can't change practitioner unless I sign up again with a new email address. I can't do this because of the trial, but equally don't see why this is necessary.

The site is advertising availability between 7am and 9pm 7 days a week. To then be given a practitioner that has such limited availability (3 hours Wednesday afternoon, slightly longer on Thursday) is really not as advertised.

I've wasted my time filling in the questionnaire before I even got to this point. The initial sign up was not particularly easy so that took a while, and then I was honest answering the questions. The website cannot be used on a mobile phone browser as there is no log in link, and the log in process is awkward as you're emailed a code instead of just using a password.

LosingLola Tue 30-Jul-19 20:06:52

Sorry, only 2 hours on a Wednesday. Even worse availability than my last post said! Really, really not the advertised time slots.

PenguinsRabbits Tue 30-Jul-19 20:27:28

I got given 3 consultations and a choice of practitioners and times, did it on laptop using Chrome. I could choose which team of 3 I wanted out of 5 teams and it said when each team was available e.g. 4pm to 9pm Wed and I could choose exact slot. The CBT one was just an assessment and did ask me to book more but the other two gave advice all 30 minutes. I got leaflets from all 3 including unhelpful thinking from CBT one.

AnchorDownDeepBreath Wed 31-Jul-19 13:00:35

I've had the same experience as everyone else. I've really tried to give it chance, but after two weeks, it feels like this is full of glitches and a thinly-disguised recruitment drive rather than anything else...

Which is silly, because instead of a group of people who may well have talked about how much Isoshealth helped them and how good it was, they've now got a group of people who feel missold and annoyed, and probably wouldn't recommend them.

MamImHere Wed 31-Jul-19 13:07:14

I had a session but they basically used the free session to get people to sign up for more sessions you have to pay for. I wasn't impressed

hedoxclinic Wed 31-Jul-19 15:16:51

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Kerrywerrywoo1 Wed 31-Jul-19 20:54:05

I’m glad ( but sad!) so many of us have had the same disappointment!! I’m not unaware I have a complex history of anxiety and any very advanced practitioner would see me as a good test of their knowledge haha but to give me only an option of CBT sorry. No help whatsssss so ever plus to not even bother sending me the info on it even tho I was genuinely interested and made it clear I’d like to have this info!!? POOR SHOW ISOHEALTH. Sorry...backfired I think !

Kerrywerrywoo1 Wed 31-Jul-19 21:06:22

Sorry last world (pmsl ) no offence to the very nice lady I spoke too ( who failed to send me my paperwork..) but....having checked online she is an accredited CBT that even a Psychologist? Mmm misleading!! In fact when you google it it’s listed under ‘simple psychology ‘. For me this was a poorly ‘prescribed’ therapist. Under qualified for my issues and the idea that ‘talking therapy’ would help me is a bit of a joke. I have ‘talked’ for 29 years with assorted therapists pmsl. I did this out of curiosity and never exactly expected anything to come of it but I am willing to ALWAYS try...but I do find it a bit insulting to their new clients that they may potentially be offering incorrect/inefficient ‘help’ - therefore lining their pockets and the client getting nowhere....

Brain06626 Thu 01-Aug-19 02:02:53

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

MamaChan Thu 01-Aug-19 15:49:32


romeoonthebalcony Fri 02-Aug-19 19:38:37

@YanaMumsnet - I think Mumsnet has been misled. You can't product test a mental health service like it's a vacuum cleaner. Or if this is just a service for supporting people without eating disorders to lose weight, then it needs to be made much more clear.
Also a bit misleading, maybe just a bad coincidence, that the company name is very similar to iesohealth who are an online metal health provider with NHS contracts.

InvisibleHamster Fri 02-Aug-19 20:22:00

I really wanted to try it but I've run out of energy tbh. When I got in touch with their help I was told to try again in an incognito window. But the thing is, if most of us are mums, we have limited time and mental energy. I really can't face trying to make one appointment twenty times on a site with a terrible login system and a lot of grammar issues (ok 'only' grammar but creates a lack of trust).

ThatCurlyGirl Sun 04-Aug-19 21:31:46

Hi @MNHQ can I ask whether it's ok to give feedback on the session I had and cancel the other two?

I just feel pretty uncomfortable with further using the service, for various reasons included those mentioned by some other PP, especially as obviously it's to be used when you're already feeling vulnerable and in need of professional help.

Sorry, I was so excited about testing it!

And as I said more than happy to provide feedback on the session I've had.

macblank Tue 06-Aug-19 22:36:44

I.lost the email to this campaign, and I can't do it now, so wanted to reply n back out.

My fiancée has developed cancer and has had an operation, and not feeling great, so not really a good time to do this.


YanaMumsnet (MNHQ) Wed 07-Aug-19 10:11:55

@macblank Sorry to hear about that, hope it all goes well.

Thanks for contacting us to let us know that you can no longer participate in this product test.

Thorilicious Mon 12-Aug-19 09:30:32

What were your initial thoughts on the service (ease of registering, ease of booking in the appointments, look and feel of the website?) I liked the website, was easy to use, however being sent a code each time to log in was a bit frustrating.
- What did you like the most about using this product? I haven't been able to use the system as yet. The first time, we were unable to hear each other, so was unable to complete the appointment. I've rescheduled for Saturday, however, this will be too late for the feedback.
- If you could improve one thing in the overall process and service, what would it be? Being able to use your mobile phone. I would have been able to complete my appt sooner, if I didn't have to use a PC.
- What, if anything, surprised you about the experience? Unable to comment, as not had appt yet.
- On a scale from 1 to 5 (1=not at all likely, 5=very likely), how likely are you to recommend this product to a friend? Please tell us why is that. 4. Its a good idea, and based on what I've seen, would be a good service.
- Who do you think would benefit the most from isoshealth? Anyone would benefit, but people who may be nervous about talking face to face with someone may find it useful.

beeetyj Wed 14-Aug-19 17:42:21

And here I am....waiting for my non-existent appointment!!

northernlites Wed 14-Aug-19 21:15:01

@beeetyj I'm not surprised you're fed up

It just keeps wanting me to re-enter all my details/my history/make selection of therapists every time I try to book appointment, is it worth the hard work if no one will be on the other end of phone so to speak?

beeetyj Wed 14-Aug-19 21:59:12

@northernlites - no! Give up now - not worth it! I spent hours filling out forms and trying to log in, for no reason. I’ve reviewed on the other post, but I’d say 70% of people are saying the same 😢

Elieza Sat 24-Aug-19 16:18:25

If this was a genuine test it would surely be more appropriate if it was free? Sounds like they are still making a few bob out of testers by basically getting MN to advertise their company’s services for free. It would need to be like a tenner an hour before I would consider taking it up. They will not get a balanced sample of the community if those who have less disposable income cannot participate due to not having spare cash.

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