NOW CLOSED
This is the feedback thread for the 10 Mumsnetters who tested the Purplebricks online estate agency service to try and sell their home.
Here’s what Purplebricks has to say: “Purplebricks has become one of the UK’s largest and most successful estate agents because we combine amazing Local Property Experts (LPEs) with world class technology that enables us to give a personalised, 24/7 service. The vast majority of our LPEs come from the high street and joined us because they recognise this is how estate agency should be – a proper estate agent, fixed and transparent fees, no commission and a clever portal that puts you in complete control of your sale. You’ll see everything, all your offers, viewings, feedback, the performance of your advert, at any time, from anywhere in the world, at the click of a button. And don’t forget to check out our 40,000 Trustpilot reviews, too. We’re really proud of them and it will give you a chance to see what other customers have said about us.”
Testers please answer the following questions:
First lot of questions: impressions on the valuation
- How helpful was your Purplebricks valuation?
- Was it made clear how Purplebricks works?
- Were you confident with your Local Property Expert’s knowledge and expertise?
- What most appealed to you about the Purplebricks service?
Second lot of questions: putting your property up for sale
- How pleased were you with your advert in terms of property description, photos and speed it went live?
- Did you feel in control through the process?
- Did you feel supported by your Local Property Expert throughout the process?
Third lot of questions: finding a buyer
- How have you found the Purplebricks tech platform?
- Have you communicated directly with any potential buyers?
- Was it easy to set your diary for viewings?
- Was your Local Property Expert available for you?
Final lot of questions: overall impressions
- Has your property sold?
- What is your overall impression of Purplebricks?
- Did your local expert really know the local market and have the experience you were looking for?
- What do you think of technology for sellers?
- Would you recommend selling with Purplebricks? If so, why?
- Any feedback for those thinking of using Purplebricks?
Everyone who leaves the required feedback will be given a £50 voucher of their choice (from a list).
Thanks and good luck!
MNHQ
Standard Insight T&Cs apply