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This topic is for feedback on Mumsnet product tests. If you're a company / brand and would like to run a product test on Mumsnet email insight@mumsnet.com

Looking to sell your home? Sign up to sell it for free with Purplebricks! NOW CLOSED

(47 Posts)
AaronMumsnet (MNHQ) Wed 11-Apr-18 16:40:20

We are looking for 10 MNers to sell their property with Purplebricks for free and share their feedback on the service on a thread on Mumsnet as well as filling out a short survey. All testers must list their property for at least 4 weeks and have an in date EPC (you can check if your home has an EPC here).

Here’s what Purplebricks have to say: “Mumsnetters! Are you looking to sell a property? Sign up to be a Purplebricks tester and we’ll do it for free as well as giving you a fabulous service! Purplebricks has become one of the UK’s largest and most successful estate agents because we combine amazing Local Property Experts (LPEs) with world class technology that enables us to give a personalised, 24/7 service. The vast majority of our LPEs come from the high street and joined us because they recognise this is how estate agency should be – a proper estate agent, fixed and transparent fees, no commission and a clever portal that puts you in complete control of your sale. You’ll see everything, all your offers, viewings, feedback, the performance of your advert, at any time, from anywhere in the world, at the click of a button. And don’t forget to check out our 40,000 Trustpilot reviews, too. We’re really proud of them and it will give you a chance to see what other customers have said about us.”

Here is a run-down of the Purplebricks process:

1 - Register with Purplebricks, book a valuation and get your own local property expert, who can manage every aspect of your sale and give you all the information and advice you may need throughout the process.
2 - Valuation: This can take up to 2 hours, during which your local estate agent will take professional photos, measurements for a floor plan and will complete a property description as soon as you are ready.
3 - Purplebricks will put together an ad which you are able to sign off. Once you approve your property advert, it will be made live on Rightmove, Zoopla etc.
4 - Participants will then have access to the Purplebricks platform where you can see interest in your property, view feedback and organise viewings (although Purplebricks are happy to handle this for MN testers, free of charge). Purplebricks also have no issue with you undertaking your own viewings if you would prefer.

To take part, testers must be looking to sell their property now and be willing to list their property as ‘for sale’ for at least 4 weeks (unless it sells within this time frame).

All selected testers will be required to share feedback at least 4 times on a thread on Mumsnet, as well as filling in a short survey.

In exchange for leaving feedback as required, all participants will be given a £50 voucher as well as receiving the service for free (worth £1,199 within London and surrounding areas/£849 throughout the rest of the UK, plus an unlimited viewings fee of £300).

If you’d like to take part, please sign up here.

Thanks and good luck!

MNHQ

Standard Insight T&Cs apply

wowfudge Thu 12-Apr-18 10:36:47

Really? After all the complaints people have had about them on this board!

MonicaLewinsky Thu 12-Apr-18 11:21:58

We sold with them last year, it was absolutely brilliant ( for us, I can see why people who aren't great with tech might not think so ) we had an app.
Saved about 10k in fees, would have been even better for free though grin

wowfudge Thu 12-Apr-18 11:34:44

How patronising - nothing to do with tech from the feedback I've read about them.

blorgzorb Thu 12-Apr-18 14:18:09

HAHAHAHAHAHAHAHAHAHAHA HA HA wouldn't touch em with a barge pole. Terrible company.

DancingLedge Thu 12-Apr-18 15:42:01

Yep.
I guess someone thinks everyone will perceive Purple bricks differently, once 10 posters have told of their experiences.hmm

Call me deeply cynical, but I hope this will only be open to posters who've been around for quite a while.

clarrylove Thu 12-Apr-18 15:43:55

We've had a fantastic experience with them. Totally recommend.

ChickenVindaloo2 Thu 12-Apr-18 18:15:19

So the people who are signing up to sell for free are going to get a "fabulous service"? That must be a different service than the one Purple Bricks provide for paying customers.

Shame on you MN for being a part of this. You really have sold your soul.

MonkeyPoke Thu 12-Apr-18 19:00:57

PurpleBricks don't sell houses, they just put them on RightMove.

Andcake Thu 12-Apr-18 21:12:36

Awful awful experience with Purplebricks...don't use them.

Failingat40 Fri 13-Apr-18 00:45:25

There's a problem with the search on Purple Bricks, houses I know are for sale by them in an area won't show up on the site but show up on Zoopla?!

A woman I work with is using them and has found them to be useless.

You get what you pay for.

Pixiedust1973 Fri 13-Apr-18 01:37:56

Exactly what MonkeyPoke said. I paid £1200 to PB 5 months ago, listed my house at a very good price but got nowhere.. So called "expert" was unwilling to negotiate the low offers we had to an acceptable level. Money down the drain! sad

Drum71 Fri 13-Apr-18 07:10:26

I am saddened you’ve done this HQ. After everything that’s been said by members. I wouldn’t touch PB with a barge pole. They’ve no idea how to sell houses.

ohdearwhatcanthematterbee Fri 13-Apr-18 08:32:36

I’m about to put my house on the market at the end of the month and I still wouldn’t risk using PBs. Now if you’d like a product tester for a decent estate agent that would be the amazing!

mummum3 Fri 13-Apr-18 08:38:56

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Drum71 Fri 13-Apr-18 09:43:30

And question why negative reviews are deleted.

user1487194234 Fri 13-Apr-18 11:33:44

Wouldn't use this lot if they paid me

Coolaschmoola Fri 13-Apr-18 15:16:05

Valued our house at £15k less than three other agents... Even with the difference in fees it's just not worth it.

UrsulaPandress Fri 13-Apr-18 15:17:01

I read some awful reviews of them on here and elsewhere. Take your money up front then do jack shit. No local knowledge and no incentive to get the best price and quickest sale.

Mind you, this place is going down the pan so maybe it's an ideal match

lubeybooby Fri 13-Apr-18 15:35:54

we are now moved and settled in a place we viewed last year (regular agent, not pb)

all the properties we viewed that were with purplebricks still haven't sold a full year on. All. Of. Them

MarshaBradyo Fri 13-Apr-18 16:49:34

Much better off to go with a regular estate agent

EmmaMumsnet (MNHQ) Fri 13-Apr-18 17:11:32

Thanks for everyone’s comments. Purplebricks want to get honest feedback on their service, which is why they are working with us to run a product test and learn what they’re doing right and where they can improve - on a public platform. All Mumsnet testers will be getting the same service as any other Purplebricks customer and we never mediate feedback.

beachcomber243 Fri 13-Apr-18 19:02:59

Here's some honest feedback....Purple Bricks are best avoided by sellers and buyers. I won't even view a property with them after the way I was spoken to and my experience as a potential buyer. [I didn't buy, and will have nothing to do with them].

Purple Bricks take your money, post on Right move and leave you to it.

Good luck to anyone taking this up.

ChickenVindaloo2 Fri 13-Apr-18 19:41:31

Here's some honest feedback for Purple Bricks. As you well know, your entire business model is based on being cheap, thereby reeling in the, ah, less discerning sellers, taking their money and running. You have no intention of providing a good service, that's not part of your business model, because why bother providing a good service when you're already got the poor sod's cash?

This "oooh we're looking for feedback to help improve our service" - bullshit! You're doing a quick bit of PR/advertising on Mumsnet. (Who should hang their heads in shame)

Frankly I would never buy a property being sold by PB because I'd wonder what other corners the cheapskate, naive vendor had cut over the years.

Quality properties get sold by local Estate Agents. Not by "Dave" in a PB call-centre.

ChickenVindaloo2 Fri 13-Apr-18 19:44:04

Plus your "local property experts" are 24 year olds driving around the area and working out the back of a Ford Focus with a laptop and a mobile.

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