What did you use Deliveroo for – a date night or a family night?
We used it for a family night.
-How easy was it to use Deliveroo?
The website was fairly easy to use but there were a few bits that I think could be better.
- It was not clear if we could order from more than one restaurant, it looked like we could but then lost our order from the first restaurant.
- It could have been my computer, but when you selected an item, it was a bit slow responding, so it was easy to click twice by mistake. the little box on the right made it difficult to check what you had ordered, as it was so small.
- With Pizza express there was no option to customise you order at all, for example I always ask for my pasta dishes without the cheese sprinkled on top.
-How would you rate the speed of the Deliveroo service?
Very good, it said 30mins but I think it was a little quicker than that.
-Would you recommend Deliveroo to a friend?
We ordered Pizza Express including a kids meal for my dd. This should have been garlic dough balls, pizza & chocolate brownie. Unfortunately only the pizza part of her meal arrived. I immediately went onto the Deliveroo live chat, when the guy looked at my account he initially said my account was marked as VIP and he could not access it, I would need to call or email another number!!! Which made me wonder if the Mumsnet reviewers were getting priority deliveries so they all write glowing reviews. However when I told him that I was not going to let my dinner go cold whilst I phoned or emailed someone , he did look into it and offered to get the missing bits delivered or give me a refund. I asked for a refund, which has not come through to my credit card yet (we spent more than the £40), so I suspect they have added the refund to my deliveroo account which I'm not be too happy about.
I did like the choice of restaurants, as there were a few lovely local independent restaurants, I should have gone for the date night option instead! We tried Pizza Express as its my dd's favourite, but as well as the missing items, the garlic butter for my portion of garlic dough balls, had melted and spilt over the box with my cheesecake it, so we were not overly impressed with the meal itself.
I would try the service again & if it was better next time I would recommend to friends.