Because my local store is still s**t! The toilets and baby change have been closed for months (allegedly for refurb but I've not actually witnessed any ), and the last time I was in there there was no one around to actually serve me, I was very close to just walking out without my stuff. On the plus side I did manage to buy a erf seat in there, although the shop assistant hanging around the car seats refused to help us to try it in our car because it was isofix .
Unless you're lucky enough to live near to their 'flagship' store that is. The rest of us don't actually matter. The last independent nursery store in my town closed last year, we don't have a John Lewis so Mothercare and toys r us are the only places to go and neither are very inspiring!
Hello - sorry for the delay in coming back to you on this. And apologies for the radio silence on the panel. We have been liaising with Mothercare about this and - as you know - have just done a recruit for their Toybox range (feedback coming soon). Unfortunately there has been some changes at Mothercare HQ and we are looking to do some different activity with the panel in the next couple of months or so. Of course Mothercare welcome your feedback on their stores etc - please do pm me (with your contact details) if you want to get in touch with them directly and I will pass on your comments.
I am still very unimpressed with my local store and I'm happy to feed that back higher up, the lack of toilets/baby change/feeding area is a disgrace in my opinion, I thought that facilities to care for babies was one of the company's selling points. The store front is a waste of space - there's a huge window area full of a mess toys that is closed off to the public - they're basically saying 'look at all the lovely toys in our window children, but you can't touch them!'. There are never any staff to hand, or on the tills. The tills went down half way through my transaction once, dd2 was crying, dd1 was bored, I was clearly frazzled, a queue was building and because I'd been paying partly with a gift card the assistant didn't know how much I had left to pay. After 10 minutes of me standing there good customer service would have been to just let me off the £3 or whatever but no, I had to wait whilst the till got fixed. The car seat advice is fairly poor too, when buying a seat I want to actually try it and contrary to what one of the assistants tried to tell me it is completely unsafe to use a non erf combination seat rear facing past 13kg. This was all in the Swansea store.
MNHQ is there any way to find out if ive been emailed- got locked out of my 10yr old email account and cant regain access, have now changed to new email on my mn details but worried I may have missed something?