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This topic is for feedback on Mumsnet product tests. If you're a company / brand and would like to run a product test on Mumsnet email

Are you a TalkTalk customer? Want to try out their TV service? Sign up here NOW CLOSED

(42 Posts)
MichelleMumsnet (MNHQ) Mon 09-Sep-13 11:58:46

TalkTalk has asked us to find 20 Mumsnetters to test out their TV service.

Here's what TalkTalk have to say about their service, "As Britain's fastest growing TV service more families are joining TalkTalk TV than ever before, taking up our offer of a free YouView box for easy access to the shows they love. Our TalkTalk TV package includes a YouView box worth £299, providing seven day catch up TV, pause, rewind and record Freeview channels, plus the option to add premium content one month at a time with TalkTalk's flexible boosts. This includes 69 TV channels not available on BT including a variety of kids content. Our toddler's channel Scamp includes our two most popular shows Peppa Pig and Ben & Holly, and there are thousands more TV shows and box sets in our TalkTalk Player. Our Kids Boost, which is only £5 a month, provides an additional 14 great children's channels including Nickelodeon, Disney Channel, Disney Junior and Cartoon Network. It's great to see how much our customers are enjoying all the benefits of YouView from TalkTalk and this summer we're hoping even more families, including yours, will join them!'"

This is open to all UK MNers who:
- Are existing phone and broadband TalkTalk customers
- Have at least 4MB of broadband available and a fast enough connection (TalkTalk will assess this if you're selected to take part)
- Have at least one child aged 2-12 years at home
- Are available over the next few months to trial the service

If you're selected to take part you'll receive:
- A YouView box (worth £299), sent to you by post. You'll need to install this yourself but you can call TalkTalk if you need help
- 3 months of TalkTalk's TV package worth £35/month
- 3 months of Kids Boost TalkTalk TV service worth £5/month

In exchange, you will need to give feedback on a thread on MN at the start of the trial and then again at the end.

Five of the selected Mumsnetters will also need to film parts of their feedback and post them on Mumsnet. Those MNers will receive an additional £50 TalkTalk TV credit to use as a thank you for filming.

At the end of the trial, there is no commitment to continue subscribing to the TalkTalk TV service.

If you're interested in taking part then please sign up here.

Many thanks,


KFFOREVER Fri 13-Sep-13 09:44:11

I went on the desktop site and found the tab to PM Michelle. Thank you.

AnnMumsnet (MNHQ) Fri 13-Sep-13 09:59:43

OK - great - she's off today but will deal on Monday

gingercat12 Sat 14-Sep-13 09:56:26

Discussed applying with DH, and decided not to go for it. MIL was talked into it by salesman, and they hate the box. It takes forever for the telly to come on saying "Nearly there...", "Please, wait". It drives them up the wall. It takes 4-5 minutes for their Youview box to come on.

We have the broadband + phone + international calls bundle and it is superb.

TwoMuchTwoYoung Sun 15-Sep-13 16:04:51

I've been with Talk Talk for years, phone and broadband and have never had any problems at all.
I think they are very competitively priced.
I would love to do this trial.

AnastasiaGrey Sun 15-Sep-13 16:23:48

No thanks, Talk Talk are rubbish and we are currently looking for a different provider.

Fishandjam Sun 15-Sep-13 20:33:40

If TalkTalk were the only telephony provider left on the planet, I'd go back to writing letters. I had to threaten them with the Ombudsman before they did what was requested re my mother's landline. I'd PM Michelle but I suspect TalkTalk wouldn't actually give a fuck.

Uverguv Fri 20-Sep-13 21:44:06

We'd have loved to try the Talk Talk television service but when we signed up for it they twice failed to deliver a youview box and then, when they agreed to cancel the order because of this non-delivery, took money out of our bank account anyway. Money has been refunded but we've closed our broadband and telephone account and have gone with BT, so far so good and at least they turned up when they said they would. Wouldn't touch talktalk with the proverbial.

winterland Wed 25-Sep-13 04:41:21

I'd like to try it actually. Looking for a new provider...

Tortoise Wed 25-Sep-13 17:28:52

Any news on this yet?

florencebabyjo Thu 26-Sep-13 13:54:41

Have had great service with phone and broadband so would love to try the tv now.

MichelleMumsnet (MNHQ) Thu 26-Sep-13 17:01:06

We've now closed recruitment and once we've selected the testers we'll let you know.

Tortoise Tue 01-Oct-13 11:10:34

Anyone heard anything yet?

TwoMuchTwoYoung Wed 02-Oct-13 20:58:25

Yes I got an email yesterday.

Tortoise Fri 04-Oct-13 16:56:01

Guess I'm not lucky this time then smile.

LifeofPo Mon 14-Oct-13 18:52:44

Message withdrawn at poster's request.

KateSMumsnet (MNHQ) Tue 15-Oct-13 13:37:12


I have the box, which is great but no talk package or kids stuff, I have tried emailing mumsnet and talktalk without any response so unless someone gets in touch soonish I will be reviewing a YouView box not talktalk

V sorry LifeofPo - will try to get this sorted for you asap.

LifeofPo Tue 15-Oct-13 14:48:10

Message withdrawn at poster's request.

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