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This topic is for feedback on Mumsnet product tests. If you're a company / brand and would like to run a product test on Mumsnet email

Are you a TalkTalk customer? Want to try out their TV service? Sign up here NOW CLOSED

(42 Posts)
MichelleMumsnet (MNHQ) Mon 09-Sep-13 11:58:46

TalkTalk has asked us to find 20 Mumsnetters to test out their TV service.

Here's what TalkTalk have to say about their service, "As Britain's fastest growing TV service more families are joining TalkTalk TV than ever before, taking up our offer of a free YouView box for easy access to the shows they love. Our TalkTalk TV package includes a YouView box worth £299, providing seven day catch up TV, pause, rewind and record Freeview channels, plus the option to add premium content one month at a time with TalkTalk's flexible boosts. This includes 69 TV channels not available on BT including a variety of kids content. Our toddler's channel Scamp includes our two most popular shows Peppa Pig and Ben & Holly, and there are thousands more TV shows and box sets in our TalkTalk Player. Our Kids Boost, which is only £5 a month, provides an additional 14 great children's channels including Nickelodeon, Disney Channel, Disney Junior and Cartoon Network. It's great to see how much our customers are enjoying all the benefits of YouView from TalkTalk and this summer we're hoping even more families, including yours, will join them!'"

This is open to all UK MNers who:
- Are existing phone and broadband TalkTalk customers
- Have at least 4MB of broadband available and a fast enough connection (TalkTalk will assess this if you're selected to take part)
- Have at least one child aged 2-12 years at home
- Are available over the next few months to trial the service

If you're selected to take part you'll receive:
- A YouView box (worth £299), sent to you by post. You'll need to install this yourself but you can call TalkTalk if you need help
- 3 months of TalkTalk's TV package worth £35/month
- 3 months of Kids Boost TalkTalk TV service worth £5/month

In exchange, you will need to give feedback on a thread on MN at the start of the trial and then again at the end.

Five of the selected Mumsnetters will also need to film parts of their feedback and post them on Mumsnet. Those MNers will receive an additional £50 TalkTalk TV credit to use as a thank you for filming.

At the end of the trial, there is no commitment to continue subscribing to the TalkTalk TV service.

If you're interested in taking part then please sign up here.

Many thanks,


LifeofPo Tue 15-Oct-13 14:48:10

Message withdrawn at poster's request.

KateSMumsnet (MNHQ) Tue 15-Oct-13 13:37:12


I have the box, which is great but no talk package or kids stuff, I have tried emailing mumsnet and talktalk without any response so unless someone gets in touch soonish I will be reviewing a YouView box not talktalk

V sorry LifeofPo - will try to get this sorted for you asap.

LifeofPo Mon 14-Oct-13 18:52:44

Message withdrawn at poster's request.

Tortoise Fri 04-Oct-13 16:56:01

Guess I'm not lucky this time then smile.

TwoMuchTwoYoung Wed 02-Oct-13 20:58:25

Yes I got an email yesterday.

Tortoise Tue 01-Oct-13 11:10:34

Anyone heard anything yet?

MichelleMumsnet (MNHQ) Thu 26-Sep-13 17:01:06

We've now closed recruitment and once we've selected the testers we'll let you know.

florencebabyjo Thu 26-Sep-13 13:54:41

Have had great service with phone and broadband so would love to try the tv now.

Tortoise Wed 25-Sep-13 17:28:52

Any news on this yet?

winterland Wed 25-Sep-13 04:41:21

I'd like to try it actually. Looking for a new provider...

Uverguv Fri 20-Sep-13 21:44:06

We'd have loved to try the Talk Talk television service but when we signed up for it they twice failed to deliver a youview box and then, when they agreed to cancel the order because of this non-delivery, took money out of our bank account anyway. Money has been refunded but we've closed our broadband and telephone account and have gone with BT, so far so good and at least they turned up when they said they would. Wouldn't touch talktalk with the proverbial.

Fishandjam Sun 15-Sep-13 20:33:40

If TalkTalk were the only telephony provider left on the planet, I'd go back to writing letters. I had to threaten them with the Ombudsman before they did what was requested re my mother's landline. I'd PM Michelle but I suspect TalkTalk wouldn't actually give a fuck.

AnastasiaGrey Sun 15-Sep-13 16:23:48

No thanks, Talk Talk are rubbish and we are currently looking for a different provider.

TwoMuchTwoYoung Sun 15-Sep-13 16:04:51

I've been with Talk Talk for years, phone and broadband and have never had any problems at all.
I think they are very competitively priced.
I would love to do this trial.

gingercat12 Sat 14-Sep-13 09:56:26

Discussed applying with DH, and decided not to go for it. MIL was talked into it by salesman, and they hate the box. It takes forever for the telly to come on saying "Nearly there...", "Please, wait". It drives them up the wall. It takes 4-5 minutes for their Youview box to come on.

We have the broadband + phone + international calls bundle and it is superb.

AnnMumsnet (MNHQ) Fri 13-Sep-13 09:59:43

OK - great - she's off today but will deal on Monday

KFFOREVER Fri 13-Sep-13 09:44:11

I went on the desktop site and found the tab to PM Michelle. Thank you.

AnnMumsnet (MNHQ) Fri 13-Sep-13 07:49:18

KFFOREVER PM Michelle (should be an option to the right of her posting name) - with your name and contact details and she'll pass this onto the team at TalkTalk and ask them to look into it for you.

TiredNursey Fri 13-Sep-13 07:06:58

Yes, me too. Wouldn't have them again if they were free.
While I had Tiscali/talk talk the actual service provided was ok, but when I changed banks it went wrong. And was never right afterwards.
I changed my DD details, and they updated on the BOS website, then they cancelled it for no reason, then disconnected me for non payment, got that sorted but was disconnected on a monthly basis as they kept cancelling. Eventually got sorted but got fed up and moved to SKY. (Was yrs out of contract at that point) Had umpteen letters/complaints to try and sort it out. Was completely up to date with account, and had commenced SKY service. But I was billed and sent alternative final demand notices or "we are sorry you want to leave us" letters every few weeks and it took 9 months for them stop. And that was only after I contacted the MD.

Gracelo Fri 13-Sep-13 06:34:30

I have tried becoming a TAlkTalk customer but they don't offer their services in my rural Scottish location. If I would live 2 miles further north I would be ok but it seems we are at the mercy of BT or SKY at exorbitant costs.angry

Yup, terrible service. Failed to cancel a landline despite being requested repeatedly, kept taking money from my account and kept the interest of course no desire to get it sorted, no real apology.

Wouldn't go with them again for all the tea in China.

lifesgreatquestions Thu 12-Sep-13 23:10:03

I was also coming on this thread to comment about talk talk, this thread is providing some strong feedback for them. We originally suffered with random service connection believing it was the area we lived in, then called in with a fault, trying to get through to a human required jumping through hoops, when we did communication was terribly poor and we were asked to jump through further hoops. My oh understands IT and had to teach the technician. When we switched services we learned that our area was not poorly served. I don't want a service to improve from my complaint, I will just move services to one that doesn't make me angry!

ThunderbumsMum Thu 12-Sep-13 23:01:54

Ha, I was coming on this thread to say how shit talk talk is. I see others had the same idea...

NaturalBaby Thu 12-Sep-13 18:33:34

They're seeing fewer complaints because it's pretty impossible to complain!

What happened - we couldn't speak to anyone who seemed to understand a word of what we were saying, we had no response from emails, letters were eventually responded to weeks later without actually referring to anything we had written about, we had no landline or internet when for 2 weeks when we moved house, they've replaced our landline number with a random new number and we are tied in for 12months because by the time we had internet connection it was too late to back out of the contract.

I thought talktalk had learned their lesson about customer service but nothing has changed - we were customers of theirs the last time they got into trouble about customer service.

Tortoise Thu 12-Sep-13 17:23:25

I've been with talktalk for a while for broadband, phone and mobile and not had any problems at all with the service or customer services any time I've needed help.

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