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This topic is for feedback on Mumsnet product tests. If you're a company / brand and would like to run a product test on Mumsnet email

NOW CLOSED Would you like to join a special panel for TalkTalk? Customers and non customers needed

(64 Posts)
TheOtherHelenMumsnet (MNHQ) Thu 09-Aug-12 15:58:36

We've been asked by TalkTalk to recruit UK based MNers to join a special panel to take part in a total of around 4 activities over the coming months.

We've been asked to find around 400 MNers (though it could be more) to take part in at least four activities (one of which is open only to TalkTalk customers only) - these are consultations about specific strategy ideas, improving customer service and one for customers about a TalkTalk product.

Each activity will be undertaken either on the boards or off site. If you're selected for the panel you will be emailed a link, and each time there will be a prize draw incentive with a great prize on offer for at least one lucky participant. Prizes will include family tickets to the X Factor tour, mobile handsets and shopping vouchers.

The panel is open to all UK MNers with at least one child at home.

As we say, we're looking for customers as well as non customers - it's open to everyone whether you love, loathe or have never heard of TalkTalk! grin

If you'd like to take part please complete this survey and we'll be in touch with those selected for the panel asap.

Please note that there are a few more questions in this sign up survey than usual - that's because we want to choose panellists based on what they think on the issues covered. There are no right or wrong answers!


Jux Sun 23-Sep-12 19:38:31

Oh yes; always a sign of someone with no intention of doing anything different. I see it on 'Relationships' all the time. Sorry I hit you, here's some flowers. Sorry I hit you, here's some flowers. Sorry I hit you, here's some flowers.........

HairyPotter Sun 23-Sep-12 17:43:20

Jux they apologised and offered to make a donation in db's name to a charity of his choice. Would not tell me what, if any, action they have taken against the agent that left the message.

Still not happy though, easy to say sorry after the event isn't it.

Jux Sun 23-Sep-12 12:24:20

shock HairyPotter. Has it resolved yet?

youarewinning Sun 23-Sep-12 11:51:41

I also started a thread about talk talk once! They even came on there!!! Think it was damage limitation after the 50th YANBU - talk talk are crap wink

youarewinning Sun 23-Sep-12 11:45:35

I am waiting for feedback on this!!! I am a talk talk customer and counting down the days until I contract ends and I no longer have to be!

12 days to go!!

HairyPotter Thu 06-Sep-12 20:11:49

Blather This is my thread here
Near the end is a link to the voicemail massage I was left.

Helen I am still in discussions with TalkTalk so not resolved as yet.

Jux Thu 06-Sep-12 18:42:05

Yes, thank you.

TapirBackRider Thu 06-Sep-12 17:42:47

Thank you Helen smile

TheOtherHelenMumsnet (MNHQ) Thu 06-Sep-12 14:43:04

Hi all - just to clarify, we won't be doing any activity with TalkTalk that will involve them being able to say anything is 'approved by Mumsnetters' - the purpose of the panel is to consult families and listen to what they have to say about the products and services TalkTalk offer and are introducing.

HairyPotter - we put you in touch with TalkTalk's CEO and we hope you've had a satisfactory response from them.

Jux and TapirBackRider - no problem - we'll remove you from the list of those who've signed up.

TapirBackRider Thu 06-Sep-12 13:49:12

MN please withdraw me from this - I don't wish to be associated with TT in any way, shape or form.

Jux Thu 06-Sep-12 10:56:26

Hairy, I've just read your thread. As a result I am withdrawing from this. I hope TT sink without trace. Market forces.

MN please withdraw me. Thank you.

Blatherskite Thu 06-Sep-12 09:11:36

Can you link to your thread Hairy?

HairyPotter Thu 06-Sep-12 07:28:35

I was the op with the problems with TalkTalk signing my sn brother up without knowledge. I would be horrified if they were able to use the strapline 'approved by mumsnetters'. The number of posters who supported me probably would be as well. Excellent point Bumptious

TheLightPassenger Wed 05-Sep-12 19:14:23

I probably sound horribly mercenary, but it's a big ask for people to undertake at least 4 activities for no reward, other than a say 1/100 chance of a prize.

BumptiousandBustly Wed 05-Sep-12 18:48:29

I have been thinking about this and actually I don't want to be part of something that would allow talk talk to say 'approved of by mummsnetters!'

I actually really hope the rest of you feel the same and that people don't sign up for this!

Blatherskite Wed 05-Sep-12 13:14:17

OK, will sign up now. Not a TalkTalk customer so won't qualify for the product test anyway and I'm sure I can find someone to give X factor tickets to if it comes to it wink

AnnMumsnet (MNHQ) Wed 05-Sep-12 12:26:26

OK Helen says - The only details we'll share with TalkTalk (with express permission) will be those needed for the product test, which is for TalkTalk customers only. This is likely to be name and address only but may also be phone number so they can arrange to deliver the product to you. However panellists will be opting into this so of you don't want to share any of your details with TalkTalk then we can just exclude you from that specific activity. The other activities will not involve us sharing any of your contact details with TalkTalk.

Under no circumstances would we ever share your username with a client in any way that could identify you in RL.

There will be a variety of prizes on offer so we'd love it if you signed up, even if X Factor isn't your thing!

AnnMumsnet (MNHQ) Tue 04-Sep-12 19:48:09

Blatherskite - sorry for the delay in responding - I am 99% sure the answer is no (100% sure it's no to usernames) but let me check with helen and we will come back to you.

Blatherskite Mon 03-Sep-12 21:43:16

Will they be getting our usernames/names/addresses/phone numbers?

I don't mind the other questions so much but knowing their customer service (MILs and SILs are with them) there is no way on earth I want them to be able to actually contact me!

Does anyone actually want family X factor tickets or is giving them away the only way they can get them used?

Piffle Sun 02-Sep-12 23:49:03

After the rip off stunt they pulled on my in laws and the awful door to door sellers.
Bargepole ain't long enough to even touch a survey

mynameis Sat 01-Sep-12 19:09:52

Have I completed this previously? The questions look kind of familiar grin

fionathepink Fri 31-Aug-12 20:13:36

It simply wouldn't load up last night. Venting at their customer services got me no where either. Good luck to the people whose internet connection is worth the money they pay for it.

Fimbo Fri 31-Aug-12 16:58:40

Don't get me started on them. My elderly's neighbour's broadband and phone line is with them. The whole network went down and he couldn't get through on my phone to the supposed customer service line. Yes they provide an update to a mobile, but what good is that when you can't get on the internet in the first place to put your details in. I had to do it for my neighbour. They were down again yesterday too. Rubbish.

Sallyingforth Fri 31-Aug-12 12:24:34

Having heard so many complaints about TT's service, and having tried unsuccessfully at great length to help a friend sort out their TT narrowband broadband service, I just cannot take this seriously.

If TT want to know how to improve their service, they only have to listen to some of their "helpline" recordings. It will tell them all they need to know.

LineRunner Thu 30-Aug-12 20:36:06

fionathepink grin

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