This thread is for the MNers who have tested the ACHICA website. Below are some specific questions split into different sections but don't feel like you have to answer every one...though you can if you like - you can use them as prompts to your response. Please feel free to add your own comments as well. Please tell us what product(s) you ordered as part of your feedback.
Overall impressions:
What's your overall opinion of the ACHICA website? How was joining? What did you like best about it? What didn't you like, and why? Please think about how the website looks and feels when you're answering.
How did you find the overall shopping experience on ACHICA? If you've used other online retailers, how did ACHICA compare with them?
The ACHICA store pages:
How easy or difficult did you find the website to use? What was easy about it? Was there anything specific that was difficult? Please think about all of the pages you visited, including the individual product pages, the basket page and the checkout page.
What did you think of the level of customer service and information available to you to help with your purchase (e.g. the help and FAQ pages)? Was there enough information or too little? Do you think you got good customer service? Is there anything that could have been better in this respect?
What do you think about the daily emails you've had from ACHICA? What do you like about them? What do you dislike? Which products appealed to you the most? And the least?
If you visited the ACHICA Living blog, what did you think of the articles featured? Were they useful/interesting? If so, why? If not, why not?
The ACHICA offers - prices and brands:
What do you think about the brands on offer on ACHICA? Are they mostly ones you were familiar with? Did you see any brands on there that you particularly like or dislike?
What do you think of the range of products on offer e.g. kitchenware, furniture, kids clothing, bedding, fashion accessories etc? Was the range broad enough? Or too broad?
Are there any other products or brands that you'd like to see on the site that weren't on there already?
What do you think about the discounts on offer? Were they better or not as good as you expected? Or in line with what you thought they'd be?
Using ACHICA again:
Would you shop with ACHICA again? If so, why? If not, why not?
How do you think the ACHICA store and offers could be improved? What do you think they could do to make them better than other online retailers?
If it came up in conversation, do you think you'd recommend ACHICA to your friends? If so, why? If not, why not?
Thanks very much for taking part,
MNHQ
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NOW CLOSED ACHICA testers feedback thread
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NewGirlHelenMumsnet · 29/06/2011 14:15
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valjampolsky ·
02/07/2011 00:22
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