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WEBCHAT GUIDELINES: 1. One question per member plus one follow-up. 2. Keep your question brief. 3. Don't moan if your question doesn't get answered. 4. Do be civil/polite. 5. If one topic or question threatens to overwhelm the webchat, MNHQ will usually ask for people to stop repeating the same question or point.

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Mumsnet webchats

Meet the MNHQ moderators. Live chat Friday 8th Nov, 1-2pm

324 replies

JustineMumsnet · 07/11/2013 11:09

Hi all,
We promised you a webchat to discuss all things moderation (and anything else you fancy really). So, tomorrow lunchtime RebeccaMumsnet, RowanMumsnet and I (and possibly a few other team members - suspect that OliviaMumsnet might be lurking) will be on hand at 1pm to answer your questions. If you can't make it along, then do post your questions here in advance. Mind the guidelines at the top of the page now - only one question each and be nice Wink.

OP posts:
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ItsAllGoingToBeFine · 07/11/2013 11:15

Often the moderators seem very slow, no doubt due to high volumes of reports.

If the volunteer night time moderation is successful do you have any plans to introduce volunteer mods full time?

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NatashaBee · 07/11/2013 11:35

This reply has been deleted

Message withdrawn at poster's request.

ZingWantsCake · 07/11/2013 12:36

Well, I really fancy discussing why - despite many pleas, begging, wishing and hoping - there is still no gin emoticon. Shock just why?
it can't be hard!

I think that issue is an urgent one.
we need Gin. really, we do.

and today would be the best for introducing it, since it my 1st MNiversary and I would love a special gift.
just saying.

Gin

thanks for listenGIN.Wink

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LineRunner · 07/11/2013 12:57

I am wondering, do you all have an agreed definition of goading?

And how will you manage to be fair and consistent in applying it?

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Maryz · 07/11/2013 13:04

This reply has been deleted

Message withdrawn at poster's request.

Maryz · 07/11/2013 13:05

This reply has been deleted

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Maryz · 07/11/2013 13:06

This reply has been deleted

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Maryz · 07/11/2013 13:07

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LovesBeingHereAgain · 07/11/2013 14:34

Has the night mods gone live ? why wasn't it me

How are you going to get tge balance right, it's a fine line most of tge time and subjective.

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Suddengeekgirl · 07/11/2013 14:47

I don't fancy being a Mod! You just can't win sometimes! Confused

My question is...
What is your preferred method of dealing with the grief spammers/ trolls and naughty MNers have caused you?
Chocolate, biscuits, gin or rocking in a corner? :)

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ArbitraryUsername · 07/11/2013 15:49

Why would anyone want to volunteer to moderate MN overnight? Talk about a thankless task!

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InkleWinkle · 07/11/2013 16:17

What is the thing that posters do that annoys you most of all? (Apart from the obvious trolling)

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mollythetortoise · 07/11/2013 16:24

Overnight/ after hours does seem to be a weak spot.

I guess because everyone at mnhq is quite rightly in bed.
Would you consider paid and well trained over night mods?
A small team of 4 working in pairs could manage 14 shifts a week (7 nights x 2 mods each night)

I must declare an interest here as it is a job I would loveto do but that aside, the overnight mods could generally keep on top of the nightly shenanigans , freeing up Rowan's / Rebecca's time every morning, which must currently be spent deleting overnight threads and posts.

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HorryIsUpduffed · 07/11/2013 17:15

How long is Tech's to-do list, and what proportion of it is compatibility issues across standard site/mobile site/app?

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moldingsunbeams · 07/11/2013 17:21

This reply has been deleted

Message withdrawn at poster's request.

BoreOfWhabylon · 07/11/2013 17:55

I know the 'block poster' issue has been brought up many times before and is not considered a good idea (don't want it myself) BUT could there be the option to colour specified poster/s on a thread, as we can OPs posts? Would make it easier to just skip past the coloured posts as NFI.
red would be good

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Hullygully · 07/11/2013 18:23

These are the problems/flaws as I see them:

  1. As human beings, mods, despite good intentions, will inevitably a) read things in different spirits b) apply the rules differently therefore.


  1. A lot of threads bumble along full of people mucking about, being rude to each other etc etc and no one minds so no one reports so nothing happens. THEN on some threads, others take exception and report like mad, so that things seen as normally acceptable, are then deleted. Thus it looks like reporting=deletion


  1. If people take a dislike/exception to someone, they deliberately report report report in a concerted attempt to get that person "in trouble" (I can't believe I'm having to type this), whereas said individual would never use such behaviour and thus has little defence against it.


I don't know the answers to any of it.
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Hullygully · 07/11/2013 18:25

Oh soz, I don't appear to have actually put the question. It is: What oh what can we do about the above.

And also, that it is really really really annoying that new people come on to MN, moan about it, get told to stop moaning and give it all a try, complain about being bullied and wanting it all to be different, complain more and report and then people here since fossils get told off for being unwelcoming etc.

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Hullygully · 07/11/2013 18:26

? < forgot that

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reelingintheyears · 07/11/2013 18:53

^ Yup, totes agree.

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BoreOfWhabylon · 07/11/2013 18:59

And what Hully said

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Hopasholic · 07/11/2013 19:00

I would like to know the 'stats'

Is there really an influx of trolls at the moment and are you having to delete far more threads/posts than you usually do?
I've not been here long, 9 months

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ShreddedHoops · 07/11/2013 19:48

Every chat forum has mouldy (ahem) types who think they own a piece of the site and how it should work. The 'tone' of the site is IMO good and pretty standard. The nature of an anonymous forum is that all are equal. I don't like it when threads get derailed, and disagree with Hully that newbies are the problem, or over-reporting. I think MN's rules are fine as they are, but some posters who act as though they are some sort of 'old guard' (when there are thousands of us who've been here for donkeys) get very huffy when they break site rules and end up deleted or whatever. There shouldn't be an 'us and them' approach to old /new posters, plus to frequent namechangers like me it all reads very tedious. Read the thread and post accordingly - pretty simple, non? Hully seems confused on what the acceptable tone is - it's down to HQ, ultimately, so if you are 'larking around' on a thread with like minded posters and rules are broken but no-one reports, that doesn't mean you're not breaking them. If a bear shits in the woods... you're advocating a very 'don't snitch' attitude which helps no-one.

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ShreddedHoops · 07/11/2013 19:51

So my question to HQ would be - does it annoy you when some posters ask for special treatment (being allowed to break rules) because they've been members for a long time, and do you treat old / new posters differently when they are reported?

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HoneyDragon · 07/11/2013 19:52

If we post on here are we going to get told off?

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