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British Gas are bastards and i hate them and they smell of poo.

(164 Posts)
NewspiritsFromOldghosts Thu 23-Oct-08 10:17:29

Checked online banking this morning, as i do every day.

My normal direct debit to BG is £60 per month Gas and £57 per month Electricity. Got the last 1/4ly bill Sept so the monthly amount hasn't changed and i haven't been notified of any intention to change.

The fucking twats have taken £108 for the Gas and £59 for the elctricity. Whenh i phoned them up the nob on the phone told me that "they" have decided that from now on my monthly bill will be £108 for gas and £80 for electric as "i might use more energy in the future".

The over payment has actually left me in credit for both bills.

I have cancelled said direct debit and am switching.

It's only two months ago they took my monthly payment 6 times in one month!

angry angry

jumpingbeans Thu 23-Oct-08 11:17:12

Err,excuse me, what is a cuntwhacker? is a fly swat type thing?

needmorecoffee Thu 23-Oct-08 11:17:47

did you tell her you are telling all us on mumsnet, blow by blow? grin

NewspiritsFromOldghosts Thu 23-Oct-08 11:17:49

ok, have told her i'm in the middle of typing a letter to the press and have asked her for her full name so i can quote her grin

needmorecoffee Thu 23-Oct-08 11:21:16

This is better than watching telly.

AuraofDora Thu 23-Oct-08 11:22:29

say am not typing, my fingers are convulsing due to stress at having to deal with fuckwits such as she and the fuckwhittering company that she represents..
..they will be typing soon, firing off letter to consumer association, ofgem and mp, can i have your name please

or say what titfortwat said, thats funny !

NewspiritsFromOldghosts Thu 23-Oct-08 11:23:17

have told her i am updating my online public blog (mumsnet)
she has put me on hold to speak to her manager

nickytwoooohtimes Thu 23-Oct-08 11:23:54

I'm on the edge of my seat here...

Uriel Thu 23-Oct-08 11:24:22

Good one, newspirits. Can't wait for the reaction!

Tamarto Thu 23-Oct-08 11:27:11

Sock it too them, useless bunch of fuckwits, although to give them their due they are no where near as bad as AOL who believe that they do not actually have to provide the service you pay them for hmm

Funniest thread i've read on here in ages!

Bramshott Thu 23-Oct-08 11:30:09

Tell her we are all waiting with bated breath and our fingers poised over the USwitch website, depending on her response to you! grin

NewspiritsFromOldghosts Thu 23-Oct-08 11:31:24

right! The "manager" has now come on the phone and called me ms newfromold (as in mzzz) i have told him that actually i am a miss as in I AM MISSING MY FUCKING MONEY

He has told me i am not allowed to slander BG online???

Quick, give me some more answers for him

NewspiritsFromOldghosts Thu 23-Oct-08 11:32:34

have just asked him for his email address so i can send him a link to this thread as i am not slandering anyone, i am merely doing a public service by highlighting their utter crapness.
I am now back on hold sad grin

Tortington Thu 23-Oct-08 11:32:46


sings along

waits for update - this is exciting

Tamarto Thu 23-Oct-08 11:32:55

It's only slander if it's untrue.

Tamarto Thu 23-Oct-08 11:33:29

What are you holding for now?

NewspiritsFromOldghosts Thu 23-Oct-08 11:35:04

eon are on other line, i have two phones going and feel very american powersuited type lady. The lady is telling me to keep posting and is asking me to read it out to her grin Apparently i am on speaker phone in the eon offices....

Tortington Thu 23-Oct-08 11:35:17

tell them you are writing a letter to MP

you work as a journo type and you just happen to know ...erm....shit name someone........a consumer correspndant

you are e-mailing watchdog - they say they are going to ring you when youg et off the phone - they are interested in running a piece

Lousfriend Thu 23-Oct-08 11:35:37

And it's libel anyway, not slander. twaT.

With direct debit they are NOT ALLOWED to change your payments without giving you notice. This is from the financial ombudsman.

nickytwoooohtimes Thu 23-Oct-08 11:35:57

's not slander.
Loving the 'missing money'.

NewspiritsFromOldghosts Thu 23-Oct-08 11:35:57

tamarto - i think i am just holding whilst they slag me off....or they may be frantically googling?

Tortington Thu 23-Oct-08 11:35:58





Tamarto Thu 23-Oct-08 11:36:31

grin i am cying with laughter now!

Twixabix Thu 23-Oct-08 11:37:06

Watchdog would be VERY interested. They ran a piece last week about how fuel prices have actually dropped to the suppliers but they have not passed this saving onto customers. By law they cannot change direct debits without prior consent.

nickytwoooohtimes Thu 23-Oct-08 11:37:59

Yes, and the Grundian Money section on Saturdays is frequently filled with letters and articles about BG.

Tamarto Thu 23-Oct-08 11:38:36

Tell them that if they will insist on keeping you on hold, you will be charging for your time, surely someone there has a clue?

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