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Aibu to ask for the most "WTF" complaints

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MNHQ have commented on this thread.

HouseholdPlantMurderer Sat 17-Aug-19 10:49:19

You have ever received?

I will start. Not the most ridiculous one, but in my top 10.
Woman demanding that I check in the back for a certain colour of a dress she wanted otherwise she will have me fired. After 5 minutes of her moaning she can't get it anywhere and me trying to explain that it's because it's not even made in the colour she wants, I went. I needed a toilet anyway 🙈

A customer ordered spicy italian sub. It's on a picture. It has a description there, he watched me to put pepperoni and salami in. Came back few minutes later FUMING that it's not vegetarian.... Sent a complaint to a head office about it too.

Allmyarseandpeggymartin Sat 17-Aug-19 17:36:14

A friend of mine worked for John Lewis many moons ago and a customer rang and complained that her John Lewis furniture had not been delivered in a John Lewis branded van (she wanted her neighbours to know where she had got her bookcases from)

spanieleyes Sat 17-Aug-19 17:37:27

Not so much a complaint as a comment

"The children in your class are too well-behaved" said by an OFSTED inspector confused

Greensleeves Sat 17-Aug-19 17:39:37

Not me but a friend of mine worked in the Tourist Information office in our town for years and has some corkers.

My favourite was the tourist who came in very indignant and asked whose stupid idea it was to build the cathedral at the top of a hill grin

4strings Sat 17-Aug-19 17:44:29

So, so many from when I worked at a supermarket:

- Car park too wet (in NW England. In November)
- Store too busy (on Christmas Eve). It was apparently my fault that they were queuing 20 deep at the till. And it was also my fault that people were buying lots of things they didn’t need.
- We were out of a particular cosmetic from one of the concessions. The lady raged at me, then I suggested - helpfully, I thought - that she could try the Boots next door. It was literal next door; it adjoined the store. She complained to a manager about me.
- Lady brought a pack of rubber gloves to the till. They were from a different store. I called a colleague over to get some I could actually sell her: the aisle required was adjacent to the till. She ranted and ranted and ranted that she wanted the exact ones she’d picked up and wouldn’t have it I couldn’t sell them to her. I gave them to her. She still wasn’t happy!
- A customer wanted “Finest” mincemeat. There was no “Finest” mincemeat; it didn’t exist, as explained by one of the section managers. There was, however, a line of mincemeat that was more expensive than the rest. She wouldn’t have it that that was probably her best bet and started yelling at me.

Soubriquet Sat 17-Aug-19 17:46:35

Was that steep hill in Lincoln @Greensleeves as I can certainly understand the complaint!!!

That isn’t a hill it’s a bloody torture device

HouseholdPlantMurderer Sat 17-Aug-19 17:47:45

Do you ever wonder how are these people at home to their families and friends?

JaceLancs Sat 17-Aug-19 17:49:19

A client complained that we had not stuck to a timescale we had quoted we would contact him by eg Wednesday
He asked me what I was going to do about it and was quite upset when I told him I wouldn’t do anything about his complaint as it was actually only Tuesday!
It then turned into a no it isn’t - yes it is argument until he put the phone down on me!

OhioOhioOhio Sat 17-Aug-19 17:52:27

The boy v girl ratio in a school. My ht explained that she wasn't responsible for that.

DisgraceToTheYChromosome Sat 17-Aug-19 17:58:48

When I worked for Tesco, our depot was just across the road from a Sainsbury's. The managers of both regularly got complaints about each others HGVs "it's the same company innit?".
I was promised the sack for not letting a customer onto my vehicle to search for a specific product. I wasn't even at the shop, but in a service area having a break.
My vehicle was too brightly coloured and the reflection made her make up look funny.
HGVs should be banned from Suffolk, it's far too pretty.

SirJamesTalbot Sat 17-Aug-19 18:01:47

Oh, I used to have to meet and greet people for meetings. Often they were late as they'd not allowed enough time for parking as we were based in a reasonably big shopping area and the best (nearest) car parks filled quickly. One December, about a week before Christmas, an attendee was something like 45 minutes late for a 2-hr meeting. They complained to me that the car parks in town were all full and it was a disgrace that we didn't have spaces reserved for people attending meetings. There wasn't parking onsite for anyone.
They'd come from an organisation about 2 miles away so probably would have had an idea regarding the level of traffic congestion normally, let alone days before Christmas.

Historydweeb Sat 17-Aug-19 18:05:02

I work in a (large) castle. I frequently get asked if there are many steps confused and we have several poor trip advisor reviews saying that the towers are not suitable for the less physically able.

Pjsandbaileys Sat 17-Aug-19 18:05:04

Tesco as a student guy complained the apple pie didn't taste like his mother's demanding a refund grin

Lostandinsane Sat 17-Aug-19 18:07:56

Oh, one from retail:

Working for a store which sold pre-boxed gift sets for Xmas in a variety of price ranges. Xmas Eve at 15:30 myself and my colleagues get treated to a rant from a well dressed businessman type about how incompetent we/our manager was because we only had the either the less-than-£5 gifts or the +£100 gifts left. He didn't want to pay £100 and he had been away on business donchaknow.

Gonegrey31 Sat 17-Aug-19 18:08:44

My dh when a law student was doing work experience in a drop in legal centre in London. A man walked in and said he’d just seen Hitler on the New Caledonian Road and what was my husband going to do about it ?
My dh has never forgotten this bizarre moment !

Goldenknightsnights Sat 17-Aug-19 18:10:04

Not my experiences, but DS’s whilst working at M&S:

Customer1: ‘I don’t want a pair of shoelaces, I only need one. What are you going to do about it?’

Customer2: ‘I’ve finished shopping, call me a taxi’

I also work in retail and lots of customers are just plain weird and/or entitled.
Also, disturbing rather than weird is the number of times the young girls who I work with get hit upon by male customers 🤮 it’s so creepy.
Sorry, didn’t mean to derail or turn thread into a rant.

SD1978 Sat 17-Aug-19 18:10:32

Guy complaining that the wait time on ED had juts extended and when was it his the staff doing CPR in the waiting room on another patient.......and tweeting about the ridiculous wait........

ThanosSavedMe Sat 17-Aug-19 18:12:04

There really is no point in arguing with stupid people

TotheletterofthelawTHELETTER Sat 17-Aug-19 18:12:25

Worked in the job centre, someone couldn’t log on to their online jobseeking journal. They asked me for me help to remember their password. I suggested he reset it but he insisted i help him remember as it was a memorable date... When they’re set up the default is the persons DOB. He’d changed it. To his mum’s DOB. Which he’d now forgotten. This was obviously my fault. He raged at me for ages, then accosted my manager to tell them I was incompetent as I couldn’t tell him his mum’s DOB. hmm

EllenOlenska Sat 17-Aug-19 18:18:55

@monst3ra Oh my! I think I may dealt with a call from that customer when I worked for them! And seconded, never ever worked anywhere, before or since with that level of entitled batshittery.

Gigis Sat 17-Aug-19 18:23:16

A parent complained that I had set their son back a year and caused huge knock to his confidence because he failed his end of year 7 exam.
Same parent had taken son on week holiday week before the exam. Parent said his son would now be playing catch up for the rest of his academic career because of my ineffective teaching and that he would hold me responsible for any loss of future career prospects. He did graciously concede that there was nothing 'legal' he could do about all this, but he just really wanted me and my head of department to know that as far as he was concerned it was all my fault.

Think my head of department had all her christmases come at once responding to that!

furrybadger Sat 17-Aug-19 18:25:40

When I was a waitress someone complained because I hadn’t cut up their childs food before bringing it out to the table and they had to cut it themselves 🤔

AnnaMagnani Sat 17-Aug-19 18:34:09

Disturbing rather than weird is the number of times the young girls who I work with get hit upon by male customers

The healthcare equivalent is the large number of male patients who have itchy penises or similar vague complaints that need the newly qualified female doctor to go and look at their willy.

All mysteriously resolve when you cop on to this and start sending the male doctor instead angry

SouthwarkSkaters Sat 17-Aug-19 18:43:25

Used to work in a big DIY store.

Once a lady rang saying she had bought a bbq “a few months ago” but was only putting it together now and the grills were missing but she didn’t have the receipt and had paid cash so couldn’t prove she bought it. I explained there was no way for us to locate the transaction and we wouldn’t be able to refund but if she came into the shop, brought it in the box and spoke to the duty manager, they could see if there was anything they could do for her. She then demanded to speak to the manager, and I hand the phone over. Half an hour later, manager brings me the phone back and says she had bought the bbq more than 2 years ago! No idea how she found out, mind.

Another remarkable one was someone who rang on the day of a delivery, when she realised her things were being delivered in two separate days - the day she rang and the next day. When I said I could move next day’s delivery to today - 1. because it was too close to change, and 2. because the delivery didn’t come from the shop but from the warehouse - she accused me of actual taking food of her children’s mouths.

Third one was just some CF-ery: could I keep the shop open until 10 past 9 because they were 10 minutes away and wouldn’t make it for closing time.

Happy days grin

SouthwarkSkaters Sat 17-Aug-19 18:45:09

I couldn’t move the delivery!

sueelleker Sat 17-Aug-19 18:50:19

That reminds of the story of the American diplomat who asked why the Queen has built Windsor Castle so close to Heathrow instead of somewhere quieter Probably apocryphal, but I really hope it’s true!
Hisinitials weren't DT were they?

sueelleker Sat 17-Aug-19 18:51:17

A friend of mine worked for John Lewis many moons ago and a customer rang and complained that her John Lewis furniture had not been delivered in a John Lewis branded van (she wanted her neighbours to know where she had got her bookcases from)
Very Hyacinth Bucket!

ErinO Sat 17-Aug-19 18:54:12

A woman once asked me to call a taxi for her as she was late for something. I happily obliged but the taxi company said that it would be around a 30 minute wait. I relayed this information to her and was met with a torrent of abuse and she told me to get her a manager. I work in a shop. I'd literally just rang the taxi as a favour.

Another time when I worked as a barmaid we used to put tealights on the tables in the evening. I did it one night and a man flipped and told me he wasn't a 'fairy' or 'gay' so why would he want a tealight?

LadyRannaldini Sat 17-Aug-19 19:00:34

An escorted tour of India, after a couple of days one of our number demanded that the company send him and his wife home, refunding what they'd paid, because no-one in the company had told him that India was hot, dusty and he would be see extreme poverty as we were driven around! The company generously moved him, and his long-suffering wife, to the final hotel of the tour, what they did there for two weeks I don't know! This was the same idiot who had his wife stand at his side as he took photos making notes about place, exposure etc., this pre-dated digital cameras.

LadyRannaldini Sat 17-Aug-19 19:05:26

Store too busy (on Christmas Eve)

Asda, Christmas Eve, 10 minutes before closing, a woman was screaming at a young lad tidying the remains of the vegetables 'What do you mean you have no fresh sprouts, bloody disgrace of a shop, don't they know it's Christmas? They should make sure they order enough'. A few of we amused by-standers broke into Don't They Know It's Christmas, which didn't lighten her mood at all.

70isaLimitNotaTarget Sat 17-Aug-19 19:11:59

I had one from a male domicillary patient that I was wearing trousers (our uniform) and not a "nice dress that the District Nurses wear"

I am not a DN
He was , I suspect a lechy creep

HouseholdPlantMurderer Sat 17-Aug-19 19:13:15

There should be a "Kindly go fuck yourself, sir/madam" day when all staff can say that to customers who are behaving badly😁

Outsomnia Sat 17-Aug-19 19:13:26

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Alb1 Sat 17-Aug-19 19:15:11

Working in a cafe in a tourist place, customer complained that the weather was terrible and it had completely ruined their day, they left a bad trip advisor about it too.

HouseholdPlantMurderer Sat 17-Aug-19 19:15:19

No Brexit on this thread please😂 I have had enough😂

TinyMystery Sat 17-Aug-19 19:16:23

A colleague of mine spent about 30 minutes on the phone the other day trying to explain to someone that no, she could not tell her if her relative had attended an appointment (at a different hospital) because a) it was at a different hospital and we have no access to their systems and b) she was neither the patient nor her next of kin (and it wasn’t an emergency anyway so NOK was irrelevant ). This woman just could not get it in her head that patient confidentiality existed and wouldn’t let it go! Colleague was accused of lying about who she was as well. Woman on the phone kept saying ‘you’re X, you were really unhelpful when I saw you, you wouldn’t listen to me’... colleague is not X, she’s Y and had never met this (clearly batshit) woman. Heaven help the poor patient who was clearly not telling this relative about appointments for a good reason!

Lemonlady22 Sat 17-Aug-19 19:20:34

Patient complained about the loud fireworks keeping her if i could stop them....i told her 'its New Years Eve, the entire country is celebrating and i have no control over it' confused

Outsomnia Sat 17-Aug-19 19:21:48


You are right, but I just could not help myself from personally (in my head) profiling some of the stories here!

Lip buttoned from now on in that regard!

Onwards with the stories......

TinyMystery Sat 17-Aug-19 19:24:41

In a former life I worked at a leisure centre.

I once had an altercation with a man who was aggressive about the temperature of the pool. Before he’d even been in the changing rooms he was complaining about the temperature (which was set at 28 degrees, standard for a swimming pool rather than a leisure pool and advertised as such). I pointed out that his membership allowed him to use another pool which was warmer if he preferred (I swear to god I wasn’t even the sarcastic bitch I wanted to be) and he absolutely lost his shit and had to be escorted off the premises.

Another man spat at me for taking an expired membership card from him.

Another man was aggressive because I asked him to pay to use the facilities! Apparently ‘I’m so and sos friend and no one else makes me look pay’ meant that I should just let him in for free literally every day despite him having no active membership and ‘so and so’ only knowing him because he came in every day (for free)!

MagicKingdomDizzy Sat 17-Aug-19 19:28:26

I'm a Veterinary nurse.

One day I had a lady call asking that I check on her cat who was in for surgery.

I checked and checked and I couldn't find the cat anywhere, no records on our system or anything!

She ranted when I told her and threatened to have me struck off the nursing register, whilst I kept asking her if she was absolutely certain she had the right vets.

She was very angry and adamant she had called the right place.

Of course she hadn't. Her cat was at the vets on the other side of town.

I didn't even get an apology!

DieCryHate Sat 17-Aug-19 19:29:46

One customer rang us to check if we would refund her jumper as it went bobbly after a couple of washes. We said of course, do you have the jumper and receipt to return to store? She said she did.

She turned up and was apoplectic at my audacity to refuse the refund on the grounds of her wanting to keep the jumper and not bringing it with her for her full refund. She was vile. She had her awkward looking quiet partner with her who just looked at his shoes the whole time. Must suck to be him.

WhyBirdStop Sat 17-Aug-19 19:33:12

When I was a student I worked for a well known chocolate shop. We would consistently get people trying to exchange and refund things like Easter eggs, boxes of chocolates, models etc because they'd either left them in the sun (on a windowsill for hours/days not just walking around town shopping), next to a radiator or on one occasion in the boot of their car for a week, during the warmest Easter we'd had, and guess what they melted. Apparently that was our fault and we should refund them or exchange them for unmelted ones. Sometimes if they complained to head office we had to do it! It made me so cross.

DrDreReturns Sat 17-Aug-19 19:35:36

I was spat at when I was working in a cinema when I refused to change some money for the arcade machines for some kids who were causing trouble. Luckily there was glass between me and the 'customer.'

mamaofboyss Sat 17-Aug-19 19:36:20

@JoxerGoesToStuttgart this it the best one so far 😂😂😂😂what a cheek

Snugglepumpkin Sat 17-Aug-19 19:37:20

My ex literally ran off in the night after stealing massively from me - I had bailiffs turning up looking for him, a 'customer' kicked my front door in looking for him & the debts he ran up in my name cost me my house, my business & I ended up homeless - all this to say the man definitely 'did me wrong'

He'd taken most of his stuff, but had left behind a childrens book which I knew his grandparents had purchased & a painting by his deceased father along with a couple of other things which I felt it would be wrong to just bin (I'd been with him for 20 years & his father was a wonderful man)

So, trying to be the bigger person, I contacted his mother & told her if she would like the items she could come & collect them as they belonged to her family.

When she turned up, instead of a thank you, I had to listen to her complaints that my ex only had a few (we're talking a couple of dozen) shirts & that it was somehow my fault that he hadn't got enough shirts.

WTF was I supposed to do about his lack of shirts & considering what he'd done to me (my doctor classed it as serious mental & physical abuse of an unusual kind) why was I supposed to care?
When she started asking me why he only had a few dozen pairs of socks (this was a couple of months after he'd done a runner & I've never had any contact with him since before he ran) I asked her to leave.

That was all the thanks I got for returning precious family heirlooms.
Incidentally, they were a very wealthy family so his mother could have bought him a hundred new shirts tailor made from Saville Row along with a suit or ten without having to budget.

ilovewelshrarebit123 Sat 17-Aug-19 19:43:09

I worked for M&S as a customer service advisor. A customer called and screamed at me that we'd delivered to wrong trousers.

She gave me the product code and it just didn't match anything. She carried on screaming and insisted they were M&S, turns out they were from John Lewis!

A customers son has a fight in school and ripped a hole in his trouser. She wanted a refund and compensation as they should have withstood a fight. 🙄

HunterAngel Sat 17-Aug-19 19:43:32

I’ve had the ‘why have you run out of sprouts/carrots/crackers/ pigs in blankets, don’t you know it’s Christmas’ rants. Ten minutes before closing on Christmas Eve. I did actually say to the one hunting crackers that they’d been in stock since September so it was hardly our fault if they’d waited til the last minute to buy some!

Nowadays I get the ‘if I die tomorrow it’s all your fault’ spiels. All because the GP surgery (probably buried under a pile of requests) haven’t sent their prescription over or the item is out of stock.

My colleague had a customer complain that her holiday was ruined because we wouldn’t sell two packs of a medication restricted by law to one pack per household! We all had a good chuckle about that one, fancy a holiday so bad that the highlight was buying two packs of medication!

MiniMum97 Sat 17-Aug-19 19:43:51

I’ve had users (it help desk) complain that their keyboard is too shiny. It worked perfectly but according to her it’s shiny-ness meant that she couldn’t use it


It's probably because when a keyboard goes shiny the lights in an office reflects on the keys and you can't read them. I, and a number of my colleagues, have had keyboards replaced at with for her very reason!

iklboo Sat 17-Aug-19 19:45:57

I've got a different matte keyboard too as the shiny glare can trigger my migraines.

Some of these complaints are epic though.

BuildBuildings Sat 17-Aug-19 19:49:27

Oooh I used to work in Waitrose. So many....
I did various shop / cafe jobs at uni too, so identify with these. Once at Waitrose a customer complained to a manager that my colleague didn't make her feel loved. Another in a cafe, a customer had a poor quality jacket potato. Not sure what was wrong with it, the cafe wasn't that great so not unheard of. Said it was the worst thing that had ever happened to her as she complained.

Cherrysoup Sat 17-Aug-19 19:52:45

A parent complained that I was discriminating against her son when I moved him (I'm the head of department) to a different class. He'd been underachieving all year compared to the rest of the class, by 3 grades, so fairly significant.

She demanded a meeting despite multiple conversations, all fine, I am generally happy to meet parents. She told me to move her child back into my class and when I asked her why (it was an equivalent class), told me she knew a good teacher when she saw one! I very politely refused.

SimplySteveRedux Sat 17-Aug-19 19:55:45

Once watched a customer in a teddy bear shop choose a bear (around £50), spill out a load of coins on the counter, watched the shop manager count them, which took some minutes as there were pound coins, fifties, twenties etc etc. I was amused while waiting, I'm a regular at the shop and the manager looked at me with a pleading apologetic glance. Customer was over five quid short, moaned aggressively the product was overpriced and the manager should let her have it for less. Manager apologised and said no. Customer swept all the coins in her bag, called the manager a "fucking cheeky bitch" then flounced out. We had a good laugh about it!

BuildBuildings Sat 17-Aug-19 19:59:02

Also I had many customers actually shout at me about offers not being right. When they've picked up the wrong things. Or even if the till didn't take the offer off. I would never shout at another person over something so trivial.

SmallAndHumble Sat 17-Aug-19 20:00:31

My friend works as a first responder (providing first aid and emergency care at events such as festivals, football games) and a man had a cardiac arrest at a football game and she used a defibrillator on him, saving his life.

The next week, her organisation received an official complaint from him about her complaining that she had cut through his brand-new football shirt in order to place the debrillator paddles on his chest, and demanding he be refunded the price of his football shirt

He would have been DEAD without her.

My mind still boggles when I think about it!

Gide Sat 17-Aug-19 20:01:01

Much like a pp, I had a call about lack of hot water from a tenant. He was bathing the children then his wife had a bath then he did. I asked him to look at the water tank in the cupboard in his bedroom and compare how much water he thinks it holds compared to how much was needed for 3 consecutive baths. I also told him he needs to put the hot water on for longer should he want more hot water. The realization that he may have missed something vital was clear on his face.

He also complained that the plumber hadn't finished the job properly when he made him leave so he and his wife could go to collect their child from school. The plumber was installing a combination boiler so he could have hot water on demand and just needed to make final checks.

I've learned to grit my teeth, he's otherwise a lovely guy.

strawberrypenguin Sat 17-Aug-19 20:09:39

I work for a public service. We closed for a major refurbishment which was badly badly needed. Looks amazing now, one of the first people through the door when we re-opened complained because they didn't like the colour of the carpet!

LoonyLunaLoo Sat 17-Aug-19 21:15:34

This wasn’t directly to me but it was mind boggling! I took DS to Sports Direct to get a new Liverpool football shirt. When we got to the counter, there was a man absolutely ranting and raving because they didn’t stock Macclesfield Town football shirts. This was in a town at least 2 hours north of Macclesfield. We were in the retail park a while as DS was getting his shirt printed and he left around the same time as us to have a cigarette but must have gone back in as when we went back to collect the shirt the police were arriving... His exact parting words as the police carted him out were “You wait until Macclesfield win the Premier League” 😂😂😂

Jamiefraserskilt Sat 17-Aug-19 21:30:19

Had a guy ranting about a letter he had been sent which was outrageous and what EXACTLY was I going to do about it? I waited until all the effing stopped before pointing out the organisation that had written the letter presided at the other end of the street.
Our name was all over the entry, the outside, the waiting area and our badges.
He was livid that we could not help him and demanded that we contact the organisation to sort it out for him. Ten minutes later he is still ranting (He could have walked there by then) and when another client told him to fuck off as he was holding up the queue he wanted me to call them and book him a place in the queue there as he had wasted enough time queuing that day already.

NCB2019 Sat 17-Aug-19 21:34:54

I was working in a new store on a retail park. There was a large neon sign in the car park advertising our opening. A customer came in demanding to speak to the store manager and complain that our sign was too distracting and he'd bumped his car into some railings because of it. I think the manager just gave him the customer service telephone number then we all pissed ourselves laughing after he'd left.

Jamiefraserskilt Sat 17-Aug-19 21:35:45

I also had someone complain because I had sent them a quick start user guide and they couldn't be bothered to read it so wanted me to read it to them on the phone instead. The guide was mostly screenshots and very few words. There was only three clicks needed to do the job and the heading was in red so was easy to find (being the most commonly used function).
This was a department head of a huge company.

FunkyBrownie Sat 17-Aug-19 21:57:00

Used to work for a high street bank, whose logo colours are White and Red which is important.

A complaint came in from a woman that her two precious children were traumatised when being driven down their local high street that the red and white building with the word ‘SANTA...” as part of the name wasn’t Father Christmas’s workshop, and demanded that we send presents to them as compensation for the emotional distress they’d endured, as well as changing our name and corporate colours to avoid such inevitable confusion for other poor children in the future 🙄

NoIsACompleteAnswerSometimes Sat 17-Aug-19 22:00:46

Working in a bank some years ago, lady came in to cash a cheque. The account was overdrawn so I had to say no. She went mad, her husband was coming back from exercise (army town), she had 3 kids, 2 dogs, no food in the house, what was she supposed to do? She waved her hand at my till drawer, said I had loads of money in there (true) and why couldn't I give her some!

NoIsACompleteAnswerSometimes Sat 17-Aug-19 22:12:40

Ooh a recent one! Customer came to the fag counter, asked for a certain brand of cigarettes. I checked whether he meant the ones we had, he asked if they were the same as the one he wanted and I said they were the only ones we had in that brand. He went mental, said he couldn't be dealing with the choice, what if it's the wrong ones, don't I know what one's he wants. (No, cos im not fucking psychic!) He told me he was very stressed, he's going to go to the train station and throw himself under the train as he can't deal with deciding if these cigarettes are the right ones or not. I'm so proud of myself that I didn't say that he won't be needing the cigarettes then!

Buttybach Sat 17-Aug-19 22:18:04

Before i recount my tale of retail woe...i want to make it clear that i am no skinny minnie.

I worked in Tesco and I had a lady who brought back some jodphur style trousers It was 1994 and they were fashionable. They were not the thin fabric type you get nowadays but thick elasticated ones.

A lady approached the desk with a pair of leggings in her bag to complain they had broken. She was at least a size 20. The jodphurs had clearly burst at the seams on both legs and the elastic had pinged out of the fabric haphazardly. the waistband had snapped also and there was a huge split in the bottom area. To add to the scenario they smelt like satans jockstrap and they had egg stains all down them.
When I looked at the label they were a size 10. I asked if they were for herself and she replied that they were and because they were stretchy they should fit her.

My boss made me give her a refund!!

Another complaint I had was that a chicken had given their family the shits!! So he brought in an ice cream tub containing his families "waste" that he had collected from his sewer. He let me open the tub first before telling me what it was. I almost vomited!!!

AccioCoffee Sat 17-Aug-19 22:23:47

Working in a food store a customer returned an empty carton of ice cream after realising once everyone ate it that there was black things in it. She was disgusted that her children ate it and demanded a refund.

Until I pointed out the vanilla beans in her vanilla icecream hmm

Scissor Sat 17-Aug-19 22:26:43

Very outing, as a teacher official complaint that led to an interview with governors that I was seen drinking in a pub with a man who was not my husband.

Cocobean30 Sat 17-Aug-19 22:28:08

I used to work for the company who manage marks and Spencer’s customer service. Some of the customers were most entitled idiots I have ever spoken to hmm

Every Valentine’s Day we would have calls from men who had ordered sexy lingeries/flowers for their mistress but accidentally sent it to the their marital home or used their joint email address with their wife to make the order. They would panic and ask us to cancel the email (hmm not possible) change the address on the order etc. Sometimes we could change the address but often it was too late. I would love to have witnessed the fallout.

We had complaints about using interracial couples and mixed race children in adverts as it wasn’t ‘traditional’ Britain!

iklboo Sat 17-Aug-19 22:30:40

* Very outing, as a teacher official complaint that led to an interview with governors that I was seen drinking in a pub with a man who was not my husband.*

Jesus, where are you? Gilead?

JasperRising Sat 17-Aug-19 22:32:06

Run up to Christmas one year, colleague was leaving on holidays a few days early so set an out of office directing enquiries to me. I worked to the last working day before Christmas and then went on leave (compulsory shut down between boxing day and new year) setting my out of office explaining we would respond on our return.

Came back to a furious email complaining it was disgraceful that he had forward his query to me as directed by colleague's out of office and I had also been out of the office. He had emailed us on Christmas Day! It wasn't even an industry that had emergency enquiries and was just a routine matter regarding publishing some work in the future.

3boysandabump Sat 17-Aug-19 22:35:22

I work for a company that sell cars.

Once had a customer call to ask how to put the seat belt on. There was nothing special about the seat belt at all.

This person was a named driver on the vehicle so had obviously travelled in a car before.

Orgasmrendition Sat 17-Aug-19 22:40:21

Just had to name change as I tell everyone about these two complaints from being a hotel manager.

1. Woman orders gammon with pineapple...complains that the skin on the pineapple was too tough and has scratched her throat. Genuinely burst out laughing as I thought she was joking

2. Chinese gentleman complained on checkout that the couple in the room next to him had been too loud during the night...followed it up by giving me a 5 minute rendition of the orgasm he had heard through the wall whilst my area manager stood behind him barely able to breathe.

CoolWivesClub2019 Sat 17-Aug-19 22:41:56

I was once sent a very wordy, long winded letter about how disgusting/unprofessional/inappropriate it was for branch staff (at a bank) to have been dressed up.
It went into great detail about how the staff members in costume needed to be disciplined, preferably sacked, and needed to personally write an apology letter to every customer who had visited the branch that day.

It was for Children In Need 🙄.

Coffeetablejunk Sat 17-Aug-19 22:43:45

Many years ago I used to work on a train company telephone centre. There was a bomb scare in the station and not trains were entering- person screaming and shouting that he wanted to get on the train and if he was willing to risk it then so should the staff.
Being told that they hoped my mother dies before I see her next by an unhappy customer.
A women insisting in another job that we had blocked the telephone signal in the hotel so they would use the overpriced phone line. Nothing to do with the fact this was early 2000s and in the middle of fucking nowhere and coverage was nonexistent. She went off it at me and was so furious as she had racked up a £200 telephone bill, she had to pay mind!

Weston14 Sat 17-Aug-19 22:54:58

Worked in a high street retailer which shall remain nameless many moons ago. Thick bitch Customer had bought several items (don't remember exact numbers for the sake of convenience let's say four of them and they came to £20 altogether) and then had used a £5 off voucher, so her bill was £15. She then came in to return two of the items. Had the receipt, great, all fine and dandy so far. But then kicked up an almighty fuss when the till wouldn't give her the full-price refund for the items and instead knocked £1.25 off each to account for the £5 off discount voucher. Politely explained to the customer even if I wanted to I could not override it as, crucially, she had not paid full price for the items ( OK I could ask a manager to override it if I really wanted to but she was wrong and being an arse so I chose not to ). Called a manager over - the only one in that day backed me up entirely but very rarely dealt with the tills so said I had the final call. I still said no. She rang customer services in front of me. Customer services then asked her to put me on to them and apologised for her wankery but asked if there was anything I could do to override the transaction - again, I imagine the customer service lady working in the phone centre wasn't familiar with the till set up - I still said no.

After about 90 minutes of huffing and puffing and walking around the shop giving me daggers lady begrudgingly announced she was going to accept the discounted refund but she'd "been in touch with customer service again" (bollocks, she'd been walking around the shop snarling me) and they were going to "send her the £2.50 to make up for it in the post" (again, bollocks.)

"Jolly good," I said, "Don't spend it all at once smile"

Still makes me laugh to think of it all these years on. I've legitimately never met people as stupid as I did in that line of work. I could tell many, many more tales about that place...

TitianaTitsling Sat 17-Aug-19 22:56:11

Patients family complained they had been ignored and staff had walked past when they had asked staff what their mum had had for lunch that day.... Staff were swiftly moving the crash trolley to a resus of cardiac arrest confused

happinessischocolate Sat 17-Aug-19 23:23:01

I found a phone in a field near a circus tent whilst out walking my dog. It was unlocked so I phoned the "home" number and left them a message on their answer machine explaining I'd found the phone.

10 minutes later I had a call from an irate woman demanding I give her phone back, I said I'd left a message and explained where I found it, she said I know, but I dont remember losing the phone so you must have taken it

Fuck knows why, but I gave her my address and when she came to pick it up she snatched it from my hand and stormed off.

CoughSplutter Sat 17-Aug-19 23:25:14

She told me that if such a prestigious facility as ours had complained properly the company would have not raised prices for all 2 million of their customers.

Yeah, I can see her point tbh.

EverTheConundrum Sat 17-Aug-19 23:38:07

@Lostandinsane To be fair, just leaves & a dressing is a bit of a piss poor salad!! hmm

EverTheConundrum Sat 17-Aug-19 23:44:59

My Mum has this one, whilst working for RBS Online Banking.Think this was roughly around 2003 or whenever Online Banking was still pretty new.

Woman complained her cheque hadn't cleared. My Mum then asked when she deposited it and which Branch. To which she said she had deposited it online.
Mum, puzzled, obviously asked what she meant by this.

The woman had put the sodding cheque in the disc drive of her computer 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

Despite my Mum explaining thoroughly & clearly that this was not the correct process to deposit a cheque, the woman was, by this point, screaming at her. Adamant that RBS had taken the cheque and not added it to her account!!!!

EverTheConundrum Sun 18-Aug-19 00:03:52


He's - He is or He has
His - Belongs to him

Greywalls12 Sun 18-Aug-19 00:09:54

Patient had a cardiac arrest and an off duty policeman started cpr before ambulance arrived.
This patient ended up on my ward and made an official complaint about how the paramedics cut their clothes off to save their life and how unacceptable this was.
The off duty policeman came to visit said patient and was nothing but rude as soon as they found out he was gay.
The patient also complained when they were sent for a scan at a different hospital as ours doesn't provide it about how they were escorted with paramedics who they didn't know and were 'forced to make small talk' with them

EllenOlenska Sun 18-Aug-19 00:12:49

Used to work for a very busy historic tourist attraction very near another very busy historic tourist attraction. Both sites on a daily basis used to get incredibly irate people kicking off because we could not allow entry with a ticket from the other site. One time a customer even called the police.
It's like buying tickets for Windsor Castle and trying to get into Legoland.

hagsrus0 Sun 18-Aug-19 00:15:37

When I worked in customer service at mail order company that sold thousands of a particular book, we got a letter to the effect: "Why do you keep billing me? I returned this. I may have forgotten to put my name and address, but when you found you had one left over you should have realised it was me."

24hourshomeedderandcarer Sun 18-Aug-19 00:41:00

a fair few years ago now but my friend was a newly qualified reception teacher so only been at her first teaching job for 4 months at this point(she quit after 2 years as it was to much stress)

we were in town in a cafe and a woman come up to her and said loudly with a snear"what are you doing here?its tuesday day time,you should be in school lesson planning,im ringing the head right now"and actually got out her phone
friend replied well its the day before christmas eve, why do you think i should be at school?
the mother actually thought that even though the kids were off the teachers still went in and worked planned

she tried the school number but obviously it rang out and stormed off in a huff,friend said she hard work that one shes always complaining about something to the head as she had a kid in ever school year,shame really as her son A is actually a lovely kid,you would think that as her oldest is in y6 she would understand how half terms work

after the schools went back the mother did actually complain that morning about how she saw miss H in town drinking coffee and she thought it was her duty to report it as miss H is clearly bunking off

head obviously put her straight

i also had a family member that used to work in blockbusters and the amount of people that would come in and ask for sonso film when its still at the cinema and so many thought that BB sold dodgy dvd copies under the counter and they would then complain to the manager that * was being difficult when they were put straight

RubyRubyRubyRubyAaaaah Sun 18-Aug-19 00:43:30

Customer service role - customer had a load of minor complaints. Told him how I would resolve them. Got a complaint to the big boss as apparently he wanted to complain to me and all I did was was “have an answer of everything and fix them”

lovesapinot Sun 18-Aug-19 01:01:16

Worked in hotels - old country inn dating back to 1800's. frequented by A List celebs and rich Americans.

Very posh guest came to desk to complain that I had stolen his bullets. I said sorry sir I have ok idea what you're talking about. He persisted and said as if taken his shitting rifle the previous evening to store in our gun cabinet I was therefore responsible for the loss of his bullets (cartridges).

This went on for some time until a waiter came over to explain they'd been found under his chair in breakfast room. 🙄

Next was a vair posh lady staying for a week. She checked into our best suite and immediately came down to complain that the walls were too THICK in her room.

I have loads from working in hotels. I'm sure all common sense goes out the window once people check in.

lovesapinot Sun 18-Aug-19 01:19:54

Jesus Christ the errors in that! Lol

It should say I had no idea what he was in about. And his shooting rifle!

itiswhatitis12 Sun 18-Aug-19 01:36:36

Message withdrawn at poster's request.

kb1992 Sun 18-Aug-19 02:05:10

I worked in a hotel restaurant and we once had a woman send her ice cream back because it was too frozen 🙄🤣

Toneitdown Sun 18-Aug-19 06:40:59

I used to work in a bookies and had a customer complain to me that the roulette gaming machine was cheating and demanded all of his money back. I directed him to the customer help line and he then complained that he shouldn't have to take time out of his busy schedule (that seemed to consist of sniffing cocaine in our toilets and putting endless 20p bets on the machine) to complain to customer services, and that I should do it for him. I explained that I had no control over the machines and that customer services were the only people who could help him, and proceeded to tell me that my job was to do whatever he told me to do because apparently I was a servant to the customers. I told him I'd make him a cup of tea if he promised to leave afterwards and go and phone customer services. He called me a disgusting bitch and then went back on the gaming machine. The same conversation happened again an hour later. It was like ground hog day.

yearinyearout Sun 18-Aug-19 06:50:25

A woman who spent ten minutes on the phone to Debenhams customer services complaining about her order not being delivered. She had paid extra for next day delivery, was trying to track it on the website but the code didn't even work, it was a nightmare because it had been ordered for a special night out etc. Suddenly it all went had dawned on her that she'd ordered it from M&S. (This was me)

SirJamesTalbot Sun 18-Aug-19 06:53:16

One of my friends ordered an orange juice in a bar once and was asked if she wanted one with bits in or smooth. She chose bits in. Minutes later, she's complaining that she doesn't like it with bits in and demanding that I take it back to the counter to get it strained for her or a fresh smooth drink. I refused to get involved, cheeky mare.

Florencenotflo Sun 18-Aug-19 07:18:01

DH got shouted at by a woman because their fire engine was blocking her road and she couldn't get out (very narrow road of terraced houses). He said I understand it's inconvenient but we're currently putting out a fire in your neighbours roof/loft - in a row of terraced houses. She really wasn't concerned that her house could very possibly be going up in flames next.

proseccoaficionado Sun 18-Aug-19 07:19:14

Ohhhhh I just remembered one: I worked for Urban Decay, the make up brand that does those naked palettes. And one doomed Christmas they sold this vault that all the palettes, which obviously sold in less than 2 hours

So this lady comes, Christmas eve, before closing and asks for the vault. I apologised and told her it was a very wanted product and it sold amazingly quickly. So I got 20 minutes of abuse including "my Christmas is ruined because of you", "my Christmas will never be the same", "you're a cow", "I know you have them in the back". She had tears in her eyes this whole time.

unlimiteddilutingjuice Sun 18-Aug-19 07:33:25

shitting rifle grin

NuttyNutty Sun 18-Aug-19 07:48:42

I was once stuck in the queue at the boba tea stand behind a woman complaining that her tea was cold. " For this price you could at least warm it up!" :-))

Heatherjayne1972 Sun 18-Aug-19 07:53:21

One of our patients threatened to sue the dentist because dentists wife had gone into labour unexpectedly and very early and his appointment had to be rescheduled- apparently she should have known

Different man complained about me because he’d dribbled a mouthful of ( his own ) blood down his white top after his hygiene appointment- same one wanted to sue me for asking him about his medical history -which I’m legally obliged to ask about.
Reception get asked all the time if they can ‘lower the price because I’ve got less teeth now’

JoanJettPack Sun 18-Aug-19 08:00:55

Sold a bra to a customer on Thursday. I dealt with her, she wanted no underwiring, no padding, no support, just a basic bra. She brought it back yesterday because it "didn't do anything for her boobs". I don't know what kind of miracle she expected from it. She must have been 70 if she was a day.

NeverSayFreelance Sun 18-Aug-19 08:06:23

A customer yelled at me for refusing to pay out her scratch card that wasn't a winner.

Another one bitched at me for "not handing over the change properly" hmm sorry I thought putting it in your hand was the correct way, next time I'll just chuck it on the floor and yell "scramble!"

theapplesarecoming Sun 18-Aug-19 08:12:07


You can see her point? You think that if a care home (probably with maximum 100 residents) had complained properly the company (with over two million customers) wouldn't have raised its prices? How would they have had to complain to make this work?

drspouse Sun 18-Aug-19 08:13:28

This thread is pure gold and I am not blatantly place marking.

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