Aibu to ask for the most "WTF" complaints(519 Posts)
MNHQ have commented on this thread.
You have ever received?
I will start. Not the most ridiculous one, but in my top 10.
Woman demanding that I check in the back for a certain colour of a dress she wanted otherwise she will have me fired. After 5 minutes of her moaning she can't get it anywhere and me trying to explain that it's because it's not even made in the colour she wants, I went. I needed a toilet anyway 🙈
A customer ordered spicy italian sub. It's on a picture. It has a description there, he watched me to put pepperoni and salami in. Came back few minutes later FUMING that it's not vegetarian.... Sent a complaint to a head office about it too.
I once had a very angry American demand a refund because the Viking Centre in which I worked didn't have a Roman section.
I tried to explain that they weren't the same, around at different times, but he was livid.
Not happened to me but there was one in the news recently that a family tried to invoice the air/sea rescue service for the destruction of their lilo after their small child was swept out to sea and subsequently rescued by helicopter (the rescue team had burst the lilo).
Apparently they responded that they would happily deduct the £7 cost of the lilo from the £7,000 cost of the rescue! Funnily enough I don’t think the family pursued reimbursement after that response!
But so much a complaint but CFery.
Customer told a tale of woe about how she couldn’t find a decent cordless hoover, had spent a fortune blah blah blah, had heard great things about one that we stocked and asked if she could give it a quick look over to see how sturdy it felt. Sure, opened the box for her she felt the weight etc, next thing she’s stuck the battery in it and is taking off up the shop floor hoovering with it! I went after her and said she wasn’t actually supposed to do that. She said “it’s ok, I’m going to buy it anyway.” Great, rang it through the till. She says “what about the discount?” Me: “what discount?” Her: “well it’s ex display so there should be a discount” me: “oh no, this one was y a display item” her: “well it’s been used, it’s full of dirt” me: “yes, because you’ve just used it” her: “well you can’t sell it to anyone for full price now so you might as well give me the discount”. She fucking got the discount the Jammy cow.
my inlaws send a complaint letter to a restaurant because they ordered a fish finger sandwich and when it came ......it was fish fingers in between 2 slices of doorstep bread! (well who'da thought?? ) Apparently, it didn't say on the menu it was a bread sandwich, and they had a roll with their soup so there was far too much bread!!
Gotta give it to her though!!
“I had a man complain about music (quiet and tasteful) playing inside the pub. He was actually sitting outside and definitely could t have heard it.
“I really think you should consider that some people don’t like music.”
I did. I considered that you are a curmudgeonly minority and discounted your opinion. ”
Er, he was probably sitting outside because he has sound intolerance and could not sit inside with the music on. I have this (shell shock caused), and I have to ask doctors offices and such to turn off radios or TVs inside. If they do not or cannot, I HAVE to go wait outside. I can’t even go to a cinema or shopping centre because of this. I just wanted to make you aware of this condition, because an unreasonable complainer would have stayed inside the pub with the music. Only someone who truly needed the quiet would have then had to go sit outside. It’s very isolating to feel excluded from spaces all because people think not doing well with music is a choice rather than a need.
it didn't say on the menu it was a bread sandwich
I wonder what they were expecting their fish fingers to be sandwiched by?
Work in a supermarket, a man complained that he'd bought some cherry bakewells, when he opened them the cherries weren't dead centre and it affected the taste
I had someone in to interview. for a very clearly described role She had a counselling background and while that is great in terms of skill that was not the role she was interviewing for (support worker, so also needs to be able to offer practical support as well as emotional support)
She answered questions solely as if she were interviewing for a counselling job ignoring half of the job spec so we explained the role again in the hope of getting some more relevant details in the answers.
She replied well yes but you could change the organisation to fit my skills though I am after all a trained counsellor!
Eh no we have a counselling service already we are recruiting for the support work service!
I was called a liar a couple of weeks ago by someone on the telephone cold calling work.
He asked (with a fairly strong accent) if he could speak to the owner of the business about the electricity.
I explained (politely) that we are a church, so we don't have an "owner of the business" and the people that deal with the electricity contracts are volunteers and aren't available at that time.
He responded with he knew we weren't a church and could I put him through to the owner.
I suggested that he probably had got the wrong number if he didn't think he was calling a church-"St Paul's Church" is a kind of giveaway.
This continued for some time until he said. "Madam, you are a liar. I am standing outside and I can see it isn't a church."
So I said "That's great, if you come in through the main doors, you'll see the reception straight ahead and I will show you round the church. I look forward to seeing you in 5 minutes."
Surprisingly he didn't come.
I once received a phone call from someone telling me that the river was a funny colour. I was covering reception for a high-end wallpaper company which didn't even manufacture the paper in this country; it was an office and warehouse. I'm still not sure what they wanted me to do.
Another time I had an email complaining tbatbthe phones weren't ringing (thrre was an outage). I replied explaining anf apologising, then offered to pass on a message to the relevant dept if they could advise me which one they wanted. Back cane the response "oh, can't I ring you then?". .
Used to work in a cafe that done a 2 course meal for £6.00. It stated clearly on the menu EXCLUDING drinks. Customer comes to pay and asks why I'm charging for drinks, I tell her drinks are not part of the offer. She says well it says on the menu drinks. I point out it says excluding drinks. She complains we really should make it more clear and looks at me as if I'm stupid .
I'm sure there's more but that one always sticks out for me. Almost as annoying as the customers who would ask for a drink of juice or a roll and when you asked what kind would look at you as you had two heads and answer in a tone that suggests you are an imbecile for not knowing.
I did also hear a sarcastic Beefeater at the Tower of London explain to someone with a buggy that William the Conquerer has forgotten to order lifts installed when it had been built 1,000 years ago so they'd have to leave their buggy at the bottom.
That reminds of the story of the American diplomat who asked why the Queen has built Windsor Castle so close to Heathrow instead of somewhere quieter Probably apocryphal, but I really hope it’s true!
I was checking reviews for a luxury hotel and someone gave it a one star because someone touched her leg on a snorkelling trip arranged by the hotel. Anyone who has ever been on a group snorkelling trip will tell you she's lucky it wasn't a kick in the face.
Last night my colleague served a lady and she left, returned few minutes later, jumped the queue and shouted why are you ripping me off, why are you racist....colleague was a bit shocked, im the manager on duty so asked what the problem was, she said she was short changed, she spent £4.65 and you only gave me 35p change (as she slames it on the counter), i asked how much did she give colleague and she said £5.00...still going on about ripping her off and colleague is racist......i said yes £5.00 minus £4.65 is 35p....you could see the penny drop and I asked her for an apology!
I agree. I get sensory overload with music or a lot of noise. I only a very finite amount of energy due to having ME and noise can make me “crash” ie have to collapse on the ground or a sofa if close enough. Someone shouting in / near my ear or similar sound can have the same effect especially if it is high pitched. Idiots, who insist on clapping incredibly loudly to create an echo also cause it.
Woman that went absolutely mad because I wouldn’t give her a refund on a hat she bought in Debenhams - I worked in Apparently a hat is a hat & I should have just given her the money, why should she go all the way to another shop blah blah blah. Debenhams was opposite the shop I was working in, no more than a 30 second walk.
I don’t know if my boss was winding me up but she said she’d had a complaint that when a (nasty piece of work ) customer was rude to me on phone I ended the conversation by saying
“ have a lovely day “ .... not sure if boss was lying or it happened but .... none so queer as folk as the old saying goes 🙄
I had a man just the other day, ask me to check and pay on his scratchcard and lottery tickets.
The scratchcard wasn't a winner. It's all automated, we scan the bar code, input the four digit number and the machine tells us how much you've won, there's no way to fiddle it. I told the man it wasn't a winner.
He kept pointing to the box that said something about 'scratch off one bag and win a tenner'. He'd scratched off one bag. But the card wasn't a winner (I've no idea why I didn't have time to read the small print that probably said you had to scratch off one bag and match it with some other obscure symbol somewhere). He tried to insist, I ran it through the machine again - still not a winner.
So he insisted on having it back, plus his non-winning lottery tickets, to take somewhere else to get his winnings...
I'd love to have seen his face when that machine wouldn't pay out either.
I’ve had users (it help desk) complain that their keyboard is too shiny. It worked perfectly but according to her it’s shiny-ness meant that she couldn’t use it... and another user decided to swear at me and call me a fucking idiot because I couldn’t reset her password on a system we didn’t administer...
In a previous life; I’ve had tourists complain to me because staff were speaking in welsh (their first bloody language!) to each other. According to them, they should always speak English if there were monoglot English speakers within earshot. I had great fun telling them that although they were clearly paranoid, the staff members were actually discussing someone else’s order in their native language and it had absolutely sod all to do with them and their order. Weirdly they seemed shocked that the world didn’t revolve around them...
I came home to a message on my answerphone reserving a table for four at 8pm. So I did the nice thing and called the lady back to let them know they'd got the wrong number.
First of all she accused me of lying; then had a go at me for not being the restaurant she'd phoned
DD works in a toy shop and now hates the general public
Last night she was helping a woman who wanted a Buzz light year outfit for her grandson.
She waslooking at an electronic helmet, it was for aged 5 and over. DD asked how old he was, the answer was nearly 3.
She explained it might be to heavy etc for him and pointed out it was for older children. She spent ages height the woman get something suitable.
The woman picked something else and was happy, chatting away and thanking by her for her help.
Still chatying away when she was paying she said to DD, it's a good job you didn't sell me that helmet because if he had been injured it would by have been your fault and I'd have got you arrested.
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