Sorry for the essay below but I really need some advice. I'm on a separate thread here as I received a confirmed mc on Christmas eve, but the reason for this thread is because I need to file an official complaint against the Dr who dealt with me. This is how it went:
- We got to the EPU on Christmas eve and didn't have to wait long at all. While we were waiting, however, we heard the nurse talking to the Dr who was about to see us and she was telling him that he had 3 appointments that morning, and he sounded very inconvenienced by this - not the best start when you're terrified by what you may just find out about your baby.
- The nurse called us in and the Dr didn't look up from whatever he was doing. I (and DH) stood there for a good 30-40 seconds before he told me to sit down and even then, didn't look up. He was still writing notes and I could clearly see the scan from the previous patient.
- He started asking Qs/filling in the form and at no point did he try to put me at ease. At one point, when I told him that I was passing blood clots, he made a noise that suggested that wasn't a good thing. Surely, he should've just kept quiet.
- Had the internal scan and he said nothing throughout - I could tell that there wasn't anything there but he said nothing about what he was doing or looking for then when he'd finished, just told me to get dressed and he'd talk to me when I was dressed and back round the other side of the curtain. He left. I lay there, inconsolable as I knew what he was going to say. Trying to compose myself, the nurse tried to comfort me and I asked DH to go and speak to him. DH went and asked him what was going on and all he said to DH was "I haven't told her anything yet". As if to say I was jumping to conclusions.
- I finally got dressed and went to speak to him and was told it was an incomplete pregnancy. All very matter of fact. No empathy whatsoever. Said a very insincere "I'm sorry" right at the end when I was bawling my eyes out.
- He left. Nurse left to in order to photocopy my notes for a follow-up appointment. She came back and DH told her that he thought someone should have a word with him and she said that she just had and that's why she took so long. She apologised to us for the way he'd been.
I am in no doubt that the way he treated me and my husband made the whole experience ten times worse. I want to make an official complaint as I don't want anyone else to have to go through that. Surely you work in EPU you should have some bedside manner/empathy. But how should I go about it? Who should I complain to and what should I expect of them?