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Nhs letters

(11 Posts)
Marrow Tue 15-Oct-13 20:20:45

So sorry this happened to you. Glad your husband was able to call for you. Hospitals really need to sort out their procedures so this doesn't happen.

I had emergency surgery for an ectopic pregnancy and was in hospital for a week on a surgical ward. I told them I had appointments booked and they reassured me they would be cancelled. On the fifth day I managed to get up for a shower. As I was getting dressed the ward clerk came and knocked on the door and told me that EPAU had phoned and I was to hurry as I was late for my scan hmmI felt I had managed to hold things together until that point but the floodgates opened after that. They had five days to update their records which I would have thought would be plenty of time. They had also tracked me down to the ward so you would have thought they may have questioned why I was there too.

Thatssofunny Tue 15-Oct-13 20:10:08

Sorry for your loss. It's horrible getting these stupid reminders.

I got one letter offering me a vaccination for pregnant women. Rang up the GP and reminded them that I wasn't actually pregnant anymore and that at least one of the two hospitals involved should really have informed them... Was promised that they'd sort it out and amend my details.
A few weeks later, I went to a GP appointment and was greeted with:
"Oh,...have you had the baby yet? Looks like it." shock hmm angry I was too shocked to smack her in the face at that point, and just calmly told her that no, actually, I miscarried in July. Thanks for asking, though. She was rather blush, apologized and rushed out to have the information changed properly. Seriously...hmm

SprinkleTwinkleMagic Sun 13-Oct-13 02:44:48

My son was 3 months premature and died a few hours after birth. Hopistal staff promised me they'd sort it out so my future appointments were cancelled. 3 days after I came home my midwife rang me and asked me why I hadn't been to the appointment! I was that shocked I just put the phone down and my partner rang her back up.

After a miscarrige in July I rang the midwife myself just to make sure it didnt happen again.

So sorry for your loss x

Chacha23 Sun 06-Oct-13 10:44:38

Oh kat, so sorry this happened to you too. Got the same letter, had to call the hospital to tell them I wasn't coming because I'd MCed.

And then I kept getting those bloody emails from babycentre or some other website every week, not their fault I guess but I couldn't for the life of me figure out how to make them stop, I ended up having a full-blown panic attack in front of my computer and crying hysterically, thank god DH came in and calmly sorted it out.

firsttimekat Wed 02-Oct-13 22:06:19

Thanks all. DH rang up and sorted it, apparently they were very apologetic so hopefully that will sort it.

vladthedisorganised Wed 02-Oct-13 13:49:26

Oh kat, I feel for you, the same thing happened to me a while back and it was like a kick in the teeth.

I wrote to my PCT enclosing the letters and suggesting a full review should be carried out of their procedures. Got a short, generic apology and assurance that they'd amended their records - that was the last I heard from them. I figure if they have enough complaints in writing then they'll at least think about reviewing how they keep records.

thistlelicker Wed 02-Oct-13 13:39:47

This happened to,my friend she spoke to supervisor of midwives at her hospital and made a complaint!! Sorry your experiencing that

Forester Wed 02-Oct-13 13:37:44

This is very insensitive and shouldn't happen so you have every right to complain (or your DH on your behalf). You are not just being emotional.

firsttimekat Tue 01-Oct-13 21:36:43

Thanks (love the name btw), wanted to check I wasn't just having an emotional reaction. DH has said he will ring for me so I don't have to deal with it. Have to say he has been amazing through all this.

Bakingtins Tue 01-Oct-13 19:33:26

Sorry kat that must have been a real kick in the teeth. As you say, one mistake forgivable but not to have sorted it when you've already been upset and complained once....
I think I'd escalate it and insist on speaking to and getting an apology from the head of whatever dept is sending the letters. If that doesn't get you a grovelling apology I'd contact PALS.

firsttimekat Tue 01-Oct-13 19:13:39

Had my erpc on the 30th August and was really starting to feel better within myself. Today I got home to find a letter from the hospital inviting me to my next antenatal appointment. It really upset me and has brought all my feelings back to the surface.

When I had the erpc they promised that they would sort this all out, then a couple if weeks ago a letter arrived and I had to ring and tell them, understandable I thought probably already in the system but a second one has really upset me.

I'm going to have to ring up again, how can I stop this happening, I don't what letters until march to constantly remind me of what stage I should have been at. hmm

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