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Virgin Atlantic customer service

(3 Posts)
Euphemia Thu 01-Aug-13 19:55:39

I booked a holiday in Orlando last November for this October and since receiving the confirmation invoice I've heard next to nothing from Virgin: is this usual?

I would have expected reminder emails of the balance of payment date, an alert about booking seats, and certainly some acknowledgement of the large cheque I sent them!

Is this hands-off attitude from them normal?

thesyn Thu 01-Aug-13 21:54:53

This isn't usual from my experience. I got an immediate email confirmation and then other emails before departure (i.e reminders to fill out ESTAs.......) You can book your plane seats 90 days before you fly and I also got a reminder for this.
Do you have a booking reference from your original confirmation invoice? If so try to log onto the Virgin Holidays website and see your details.... Good luck and have a lovely holiday!

4forkssake Thu 01-Aug-13 21:55:10

You won't get a reminder to book your seat but you can pre book 90 days before the day you travel. You just need to go to manage your booking on VA website & enter your booking reference number & name. If your booking is through Virgin Holidays, I think you have to go through them to book your seats.

You usually pay the balance for holidays 8 weeks or so before travel (how long is it til you go?).

If I were you, I'd get in touch if you've heard nothing from them about your initial payment though.

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