Hi,
I have posted on here a few times about the CMS so I wont go on too much, or at least try not to, but to cut a long story short, no maintenance has been received since January, (December period). Numerous calls have been made to the CMS for an update and every time I am told there is no update. This answer is becoming very annoying given that my child's dad IS STILL working for the same employer. This is a DOE case. I was told, and kept being told that they have 14 days to give me an answer. That was up last week. When I called last night, the guy I spoke to kept apologising. As I have been told before, just because there are no notes does not mean that nothing has been done. Well when I told him this he categorically told me 'NO NOTHING HAS BEEN DONE. CLEARLY WE ARENT DOING OUR JOB AND CHASING THESE EMPLOYERS LIKE WE SHOULD!' I was taken aback by that to be honest. And especially when he said we almost never ever take any party to court its just a threat, I lost total hope.
Me and my son have struggled so far and now the next payment has been missed which means we will have a tough April.
Do I have any grounds here? I just desperately want an update with an answer why its not being paid when he is still working there. There has never been a issue before with the order in the history on the case, over 2 years now! He admitted nothing has been done despite there being notes to say escalated over 2 weeks ago now. There has been numerous call back requests and no one has come back to me. The way I have been spoken to by some of the agents has been horrendous. To say I am disappointed is an understatement!
Any advice or experiences here will be greatly appreciated xx
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14 replies
NGC2017 · 20/03/2018 09:18
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