Sainsbury’s toilets-staff refused to allow my 4 year old son to go to the toilet.

I had just popped into Sainsbury’s in Selby and bought a bag of shopping my 4 year old told me he needed a poo. So, having used the staff loo on a previous occasion, I asked at the customer service (!!) till I was told ‘no’ because ‘he’s not insured!’ Their public toilets have been closer for months. I was so upset. I’m 5 months pregnant and my little boy couldn’t understand why she wouldn’t let him use the toilets. I couldn’t carry him back to the car, but we made it home-which wasn’t too far away by car. Is it me or were Sainsbury’s staff completely heartless and insensitive. She just didn’t care. Even said she had children of her own and I said she should feel ashamed. She even tried to drag her heels when I asked for he managers name and I had to put some paper in front of her.