I rang to ask how much I pay to call a mobile (to see if my new tesco mobile is cheaper)
BTman "13p a minute - but you can go on BTmobile and you will save 25%"
Me "that's sounds good - how much does it cost?"
BTman "£1.50 a month and you save 25%"
Me "How much did I spend on mobile calls in the last quarter?"
BTman "I don't know"
Me"Never mind I'l check on-line"
BTman"can you do that?"
Me "yes - Never mind I only spent £10 last quarter"
BTman"So shall I put you down for it then?"
Me"No - I'd need to spend £19 a quarter to make it worth while.....
Then came long conversation about basic maths - I gave up after nearly 10 minutes of explaining that BT bills are for 3 months and 3x£1.50 was £4.50 and that £4.50 was 25% of £19 - so I'd need to spend £19 on mobile calls to save money
Did I get a thick one - or am I a maths genius (if I'm a genius btw it's the first time anyone has noticed)
Well, BT have fined us because when we moved they put our old and new accounts together on DD (direct debit), but forgot to set up the DD. we called twice, they still forgot. DD didnt get taken (unsurprisingly) so they issued a notice of soemthing or other offcial. We called back. yes they had records of our calls. But no, we cant do that properly for you as letter has been issued. yes in error, but you still ahve to pay.
And then there was the case where our phone went down along with neighbours, including 98 year old ousebound lady. BT Engineer had just been round. DH calls to sort out, well they said you must have done it yourself. Dh says hang on, what? They said well you don't know anything about wiring how do you know you didnt? DH said because A) I haven't touched the wiring, B) I havent been near wiring, C) I run a business- wiring and designing things.
Operator says I dont believe you. Old Lady getting more and more edgy, we get in Councillor. Councillor says he has never been spoken to so rudely in entire life! Eventually we get BT Enginner to come round, previous Engineer has done half a job and knocked off.
So, whilst i don't want to offend anyone on here and pesonally know of at least one FAB BT Engineer, there are some pretty grotty employees there too!
If you have trouble with BT (or NTL), just make a complaint to OFCOM (? or whatever the governing body is called). I have had several problems over the years, including direct debiting not happening when I'd requested it and then me getting charged for it. OFCOM contacted bt, who then contacted me and sorted it out asap.