I have an Office card which was issued over 2 years ago. Terms on back of card said card would expire 24 months after last use. I understood that to mean that any balance remaining would be lost 24 mths after the card was last used to pay for a transaction.
I did not interpret it to mean 24 mths after issue whether the card was used or not. May seem like nit picking but that's what I thought.
Yes, repeatedly (not for same gift card, obviously ). I hate shopping with a vengeance and regularly find forgotten gift cards at back of drawer/under sofa/in sock drawer. Defo worth a phone call/e-mail/letter.