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Oh wel, what a surprise, the Ombudsman has ruled in favour of Prudential! like I didn't know that would happen

(2 Posts)
Saltire Fri 12-Jun-09 16:07:53

Apparently they didn't mishandle the cashing in of our endowment which we started the process for in August 2008, and were told it would take 7 days and got the money in November 2008!
and there wasn't, in the Ombudsmans opinion, an unacceptable delay!WTF

Saltire Fri 12-Jun-09 16:09:35

and while I'm at it, why don't these people (ie the Ombudsman) word things in such a way that people can understand them

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