Thanks so much for this David. I just rang that number and they said yes, we should've received the voucher by now. I gave them my details and DD's details, and despite the fact that they sent me a letter back in Nov saying we'd be getting the voucher, and that I'm registered for child benefit, he could not find any record of either myself or DD on their system!!! He said he'd send our details off to head office and I should get the voucher in a few weeks' time. Glad I chased this up - would recommend others do the same!
still not here either Franch. I have had a couple of leters saying that they are sorting the problem out, but can't yet issue me with the voucher - even though there is no dispute that I get child benefit for ds2. They even sent me their complaints procedure leaflet - so they know it's rubbish service.
Just phoned again .... still no record of us on their system!!! They said I should have received some sort of communication by now at least (no, really?), and if I don't hear anything within 10-15 days I'm to phone again. Hey ho.
franch have been going through the same thing. I was advised on the phone when they had no record of me in the system the first time to write to:
Child Trust Fund Office
Washington NE38 BQG
With the following details.
Own details, childs details
Since when we have been receiving child benefits
Maybe child benefit number
I did this and they then had me on the system, still hadn't received anything and each time I called they said it can take up to a month to get the cheque via 2nd class post . I finally talked to somebody who knew what they were talking about and they had sent it to the wrong address after 3 phone calls checking address details etc were correct. So I am now in the 3 wk wait for another. She also said that she would send out a complaint form as I figure they should recompensate you for lost interest on the money that could have been invested all this time.
my sister recieved hers for dd born nov 02 a few months ago(they got more than the £250 due to the interest that they would have recieved on it) if it is taking so long for them to send them out (my ds born dec04 and haven't recieved it yet) shouldn't we all be getting a little extra?