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Lucky for me I check my bank online daily as my gas bill came out twice!

(7 Posts)
JumpingDizzy Thu 04-Dec-08 09:57:56

I always check my online account daily to make sure I'm ok to pay bills etc..
I checked it yesterday and saw that when I used a paypoint to pay my Southern Electric gas bill it'd come out twice shock

I went into the shop and they went through everything but couldn't find any evidence it was their fault. So today I rang Southern and they eventually found it'd come out twice hmm and said it was the bank's fault?
They're now sending me a cheque so I'll have to wait for that to arrive, go into town and then wait for it to clear.

I rang Lloyds TSB and they were very matter of fact about it saying 'oh well at least it's sorted now'.

Idrankthechristmasspirits Thu 04-Dec-08 10:05:08

They should be able to do a BACS transfer for you if you ask. Make it clear that it's caused hardship for you.

JumpingDizzy Thu 04-Dec-08 10:08:59

Who will Southern or TSB? Thanks for the idea.

Idrankthechristmasspirits Thu 04-Dec-08 10:11:05

Southern. They are the ones who currently have your money.

JumpingDizzy Thu 04-Dec-08 10:54:31

i asked him if there was any way they could do it quickly he said no? hmm

JumpingDizzy Thu 04-Dec-08 10:54:53

ringing them now

JumpingDizzy Thu 04-Dec-08 10:59:39

they said cheque's been sent hmm
Oh well good job I have an overdraft.

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