I have been with them for five years, moved up the road and they don't service that area (uh, it's two roads up from the old house!!!) they charged me £251 and gave me three weeks to pay it (I had to pay it today to avoid a default-the payment was only due on the 5th November and a default notice got sent out on the 6th)! I've been a customer for 5 years for goodness sake, so much for loyalty. Christmas is now ruined and I feel so . Thank god I've already got dd's present or she wouldn't be getting anything.
The best thing to do is contact Ofcom 020 7981 3040, as they are the company that deals with all complaints with TV phones etc, and they can give you advice. I have done a similar thing and got money back from BT!
£75 for cancelling tv, £75 for cancelling phone, and £75 for cancelling broadband, plus overall cancellation charge. I wanted to move it across-it is not my fault that they do not service the new house
thats a load of rubbish!!! Dont let them get away with it....I had the same problem with them ... moved house and they treated me terribly....I wrote to The Judge in the Daily Mail newspaper who contacted them on my behalf and low and behold someone in head office called me offering me compensation and said I could cancel my contract if I still wasnt happy with the service....take it all the way!
They are dreadful aren't they (although I do remember having problems with BT back in 'the day', and so moved to virgin . I will write to the Daily Mail (although I don't read it, but mum did, so that is a feather in my cap!)
Terrible that you've been charged cancellation charges! They don't tell you that when they try and encourage you to upgrade your packages do they?
But be glad you can't get them any more. We moved house a week ago. It took 4 days to get broadband back on, another 2 to get basic TV. We still don't have a phoneline and I've spent 15 quid on my mobile listening to a million different excuses. We won't have a full TV service till 13 December (that's the current estimate - but they haven't kept any promises to date, so don't believe that either).
Might have to buy the Mail to find address of that Judge person!
we had problems with Ntl year back, so decided to switch back to BT............just a few months later we decided that NTL were the best of a bad bunch and went back to them and have been with them ever since
(although it's a complete bugger that they want to effectively charge me £120 to change the account to my name since exH moved out). I have been paying that bill for about 5yrs now, out of my account (we never had a joint account), so if I were to get it transferred I would have to pay
the current months bill under the current name (usually around £40) £20 "transfer" fee on that account name Then as they would effectively be setting up a new account (which would mean new emails addresses etc apparently as well!) I would have to pay about £80 (1 months charges, plus month in advance or something stupid like that)