I joined a image download site for a month. They have automatically renewed and charged me for another month. In the T&C's which I must have skimmed over, but now have done a word search (about 1000 words) it says...
XXX WILL USE REASONABLE EFFORTS TO SEND A REMINDER PRIOR TO THE END OF SUBSCRIBERS CURRENT SUBSCRIPTION PERIOD TO THE E-MAIL ADDRESS SUBSCRIBER PROVIDED IN CONNECTION WITH SUBSCRIBERS REGISTRATION ON THE XXX SITE.
XXX WILL AUTOMATICALLY CHARGE SUBSCRIBERS ACCOUNT FOR RENEWAL OF SUBSCRIBERS SUBSCRIPTION AT THE APPLICABLE SUBSCRIPTION RATE UNLESS SUBSCRIBER CANCELS SUBSCRIBERS SUBSCRIPTION AT LEAST FIFTEEN (15) DAYS BEFORE THE APPLICABLE SUBSCRIPTION RENEWAL DATE BY CONTACTING XXX SUPPORT AT SUBSCRIPTION_UK [ at ]XXX.COM.
I DID NOT get a reminder, in either my message inbox on the site or to the email address I subscribed to.
I think you may be stuck with this - they don't have to remind you, only use reasonable efforts.... and you will have problems proving they didn't use reasonable effort (ie sent group email out, some of which didn't make it to recipient). The big problem you have though, is that it looks as though you have to cancel at least 15 days prior to your subscription running out, and there isn't any wording saying when the site has to send you a reminder. So, they don't have to remind you in time to cancel that month if you see what I mean. Hard to rely on a reminder which they don't have to send it time
You could try phoning and begging for a refund, and saying you didn't get the reminder, which might hopefully work. Think this is your best bet.
They must have mislaid my email. Maybe like the reminder one they were going to send me.
I have a new website idea - join for £10.00 for 30 days subscription - for discounted product codes (which I will google and add to my site) "Fantastic sAVINGS - our regular customers save over £300 a year on purchases with these codes (or some rubbish marketing bull like that).
Then I will automatically keep charging your card each month until you tell me otherwise. if you don't notice tuff turltes!
The AA did something similar to me although they said that they had contacted me by post to remind me of the automatic renewal. I pointed out to them that since their system allowed them to take money from me on the basis of information they claimed to have sent, I would have assumed that their letter was sent registered or recorded (i.e what "reasonable efforts" did they make?). It took two phone calls and a stinky letter from me, but I did get all of my money back, so I would say it is definitely worth a try.
Well, I did follow it up and they said they would refund the card and sorry that they had not got my email! But I expect they still may take the amount first and then refund it. I will have to see and keep an eye on my card account details.
Fingers crossed. I have just put a reminder on my laptop to "ping" at me in a weeks time to check it.