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virgin media

(3 Posts)
staffylover Sat 23-Aug-08 10:10:21

have been with ntl, now virgin media for many years. we upgraded to the V+ box but the service is so bad we want to cancel. they say because we are breaking the contract we will have to pay £200, but it was only an upgrade. can they do this?

MrVibrating Sat 23-Aug-08 19:42:35

When you upgraded, they would have sent you a letter saying that by accepting the upgrade you would be committing to pay the new subscription rate for another 12 (or more) months sad

coppertop Sat 23-Aug-08 19:48:39

If they're not providing the service that they are meant to then you could possibly argue that they are the ones in breach of contract.

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