We swapped electricity companies earlier this year from Eon to Atlantic. Received this letter from Eon today, do you think it is a scam to try and get me to go back to them, or genuine?
"Dear Mr and Mrs Milge
When we used to supply your home with energey, we gave you discounts on your bills. However, we didn't give you a discount on your final bill.
This was because we don't give discounts on final bills when an account is closed, but we feel we should have made this clearer to you at the time. We are sorry and would like to give you £18.54p" Please call us on 0800 056 6280 so that we can arrange to credit your account.
Eon Customer Services"
I have never, not ever, heard of an electricity company ( a) apologising for anything, ever, or (b) giving money away as a goodwill gesture.
I joined them in Nov 06 for both gas and elec. After I had been with them 12 months and made 12 payments by DD I got a cheque equivalent to 1 months payment for gas and the same for elec (payments vary, I think they base the cashback on the average payment over the year).
I thought it was just for the first year they did this but I spoke to them and apparently every year i'll get money back.
Hi, I left EON over six months ago and have just had a letter from them stating they would like to give me money. Being highly suspicious I thought it was a scam and rang another eon number - all appears to be above board. There is a cheque on the way. No bank details were asked for just the confirmation of who I was and the address to send the cheque to. Hope that helps. Graham