bought a scalextric on friday but decided a small toddler type trampoline would be a better option, so went and exchanged it for the trampoline today. went to put it together tonight and the elastic rope snapped before we had got it completely through. anyway, am going to take it back tomorrow, but am not sure the shop will willingly (sp?) give me a refund. am i entitled to this or do i have to accept an exchange or a credit note? not sure i want another trampoline now.
if you'd just bought it you'd be entitled to a refund if it was faulty (sale of goods act if you need to quote it). Quess the shop could try to claim it was your fault not a manufacturing defect but I don't think they'd suceed. Not sure what the position is once you've already had an exchange but suspect its still the same. If no-one here knows trading standards might be able to tell you.
As the item was faulty, you should be entitled to a refund. But some shops display a notice to say they will only exchange and not refund. If this is the case, then I'm not sure where you stand. Good luck.
I think the law is that if it is not fit for the purpose for which it is sold you are entitled to a refund - and it isn't. If you want a refund stand your ground and say you are not willing to risk your child's safety: you have no confidence in the product now. I think that's fair enough. Trading Standards website is good for info. about your legal rights here
thanks everyone. went armed with this info today, went in just before lunch and it was really busy - he couldn't get us out of there quick enough, hardly wanted to know what was wrong with it!! thank you all again. merry christmas. x