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need to return laptop and pc world are being pita

(5 Posts)
newlifenewname Fri 20-Jul-07 11:46:49

My laptop is suffering several problems - on eof which is that drivers for cd are now failing to be recognised by machine, or summink.

Anyway, it is a pile of poo and i want to get a refund but they are telling me i have to accept 3 repairs (which could take up to 28 days without a loan laptop) before they'll refund or replace.

Now, I know this i show it works in FRance re. statutory rights but surely this is not the case here.

Goods not fit for purpose =refund, or no?

legalalien Fri 20-Jul-07 12:00:22

See
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/computers/

and

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

If you fancy a read of the underlying regs, see

http://www.opsi.gov.uk/si/si2002/20023045.htm

I have been crap about ringing as had visitors over the last couple of days - will try and do better this evening

LazyLineLegilimens Fri 20-Jul-07 12:02:08

Yes, you are entitled to a refund. The staff are likely told to try and get you to take repair, but keep pushing!

newlifenewname Fri 20-Jul-07 12:07:54

hello there LA, I haven't given up either. Have Felix's birthday outing tomorrow but otherwise free. Would quite like to come see you soon but my lot might be toooooo much!

Thanks for the above!

newlifenewname Fri 20-Jul-07 12:08:24

or below

thanks LLL too!

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