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How far should I take this?

(4 Posts)
strawberry Mon 25-Jun-07 14:40:43

So, had a new floor put down in the kitchen to replace the old lino. Originally I chose a slate tile until I found out you would have to seal it at least once a year. I then found a slate-effect ceramic tile and checked with the shop that it did not need resealing. They said no.

The end result is that it looks crapola. It never looks clean, almost as if the grout is in the tiles. When you spill water on the floor, it doesn't form a bead but sinks in leaving a water mark. On the phone, the bloke insisted did not need sealing. He came out and after some investigation, it turns out that another customer with same tiles had same problem. The floor shop have just delivered a bottle of sealant.

My questions are:
1. Should I insist that they apply the sealant as they seem to be expecting me to do it?
2. Since it now seems that the tiles will need regularly resealing, should I complain and how?

It has been an ongoing saga so all advice gratefully received.

strawberry Mon 25-Jun-07 15:55:13

Anyone?
Is this the sort of thing Citizens Advice do?
TIA

fairyjay Mon 25-Jun-07 15:58:46

I would get in touch with the tile manufacturer, and say that you are unhappy with their product.

They will have technical specialists, and should send someone to see you - who should sort out the problem, and the people who gave you bad advice.

Good luck!

flibbertyjibbet Mon 25-Jun-07 15:59:17

Trading Standards would be your best thing, I always find CAB give duff information.

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