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Threatening letter from Amazon seller, can you advise please?

(10 Posts)
WiltshireGirl Sat 04-Feb-17 15:02:27

I hope this is the right forum, if not please move it to the right one (keep searching but taking too long).

I'm in a right state at the mo, I have learning difficulties and I ordered a book on Feb 17th through Amazon which took a long time to come. It went past he date and i contacted the seller twice but got no reply, so I said I was contacting Amazon UK.

I then got an email saying the item was out of stock and i would be getting a refund back. I got a box pop up asking how feedback was, so I told the truth and said book didn't turn up and still waiting. I stupidly put avoid (which I regret now).

Book turned up this morning with a Post Office claims form, and a sperate envelope containing a letter from the sellers who I ordered this book through.

The letter is unacceptable. It's full of threats about the feedback which I had left. I have since re-wrote the feedback in a more positive manner, seeing as the book turned up eventually.

Some of the content of this letter includes things like:

legal action against me, and how they will make every effort to embarrass me to the Salisbury press and nationality. I am sorry for the feedback which I left, which I have changed (but eventually removed as it wouldn't let me post anything again), but I am not very happy with all these threats etc.

It also goes on to say that he/she is unlikely to make a claim against Royal mail because I hadn't given my family name on the form, however is is surprising what one can find out about people on the internet....

This letter is worrying because I have mental health issues and learning difficulties and these threats have really upset me, so this person basically is going to trawl the internet to ruin me.

I have messaged the seller to say the feedback is gone, but this has kind of put me off buying from them in the future no matter how good they are.

This is also a worrying issue, as children and people with special needs buy off of amazon, and to receive this sort of nasty little letter would be most upsetting.

Can you please advise me on this matter please?

Perhaps I shouldn't have said anything, but never mind

FannyWisdom Sat 04-Feb-17 15:06:09

Amend the feedback again to explain you don't appreciate bullying letters about feedback to your home.

MovingOnUpMovingOnOut Sat 04-Feb-17 15:08:35

Contact Amazon and give them all the information. Then forget about its

MovingOnUpMovingOnOut Sat 04-Feb-17 15:08:40

It.

Catzpyjamas Sat 04-Feb-17 15:08:57

I would send a copy of the letter to Amazon - can you scan it or take a photo on your phone? Ask them to advise on how these threats are to be dealt with.

LIZS Sat 04-Feb-17 15:08:59

Take the letter to trading standards if they are a commercial seller.

Mehfruittea Sat 04-Feb-17 15:16:33

I ordered a coat from eBay and the coat that arrived looked nothing like the one in the picture. That old con!

I went through eBay for a refund but seller refused until after I had returned coat. The cost of recorded postage to china was more than the coat. I refused and demanded they pay for postage first etc back and forth. Messages got nastier the more I refused to budge. eBay ordered the refund and I wrote an honest review. Seller sent 100 abusive emails a day for a few weeks. I reported seller to eBay who said they would investigate. Seller still trading more than 12 months later.

Ignore and move on. But do write that honest review.

WiltshireGirl Sat 04-Feb-17 18:20:46

"Amend the feedback again to explain you don't appreciate bullying letters about feedback to your home".

I've tried, it won't let me for some reason which is annoying.

"Can you scan it or take a photo on your phone?"

I'll try, but I don't know how clear it'll be.

"Seller sent 100 abusive emails a day for a few weeks. I reported seller to eBay who said they would investigate. Seller still trading more than 12 months later."

See that is SO wrong

fridgepants Tue 07-Feb-17 12:16:04

What is the basis for these threats - is it because you claimed the cost back for the book and the seller thought you were trying to scam them, or is it about the feedback you left?

Agree with those who suggest contacting Amazon. You can do this via online chat on the site if you find this easier than speaking to them by phone.

fridgepants Tue 07-Feb-17 12:16:23

Or can someone do it on your behalf if you feel too upset?

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