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Concentrix & childcare again

(3 Posts)
Muddlingalongalone Mon 29-Aug-16 22:30:35

Help - just come back from holiday to a letter saying since we never received your documents we are assessing you as being due nothing so you've had an overpayment of £4k+
I sent 12 months of bloody bank statements & all childcare receipts via recorded delivery post on the 19th May ffs.
Over 3 months ago.
Obviously I need to talk to the numpties tomorrow but has anyone had the same issue & how long did it take to resolve???

backtowork29 Tue 30-Aug-16 07:36:25

Hi muddling, i received the letter in april and sent docs back but i am still
Waiting to hear with decision. Did you receive any of your documents back? I would give them a ring this morning

Muddlingalongalone Tue 30-Aug-16 09:24:30

Thanks. Didn't receive documents back but they were all copies so didn't think twice about it.
Hopefully I can email everything over to them - it cost about £7 in postage

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