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Unexpected payment from tax credit questions please help

(3 Posts)
Supervet Tue 04-Aug-15 11:23:59

Unexpected payment of around £500 gone into my account around a week after renewal.
Can't get through on the phone to ask why.
Tweeted the HMRCcustomers Twitter who said if I've just renewed it is a one off payment generated from that and don't panic it's just that.

My income wasn't any different so I'm comfused on that one .

If it is a mistake can they take it from my account directly or will they take it from my next tax credits?

Patapouf Wed 05-Aug-15 12:20:56

Keep ringing, you may be waiting to get through for an hour but eventually you'll be able to speak to a human.

If you are worried that it's an overpayment, don't spend it until you have confirmation from them.

Missdee2014 Wed 05-Aug-15 12:27:41

It will be your final payment for last year. In my experience it's always been fine. There will be a letter in the post in the next day or two to confirm your final figures and new figures for the new year.

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