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Have been sent a bill from british gas even though we are on a pre-payment meter??

(3 Posts)
DeathMetalMum Thu 30-Jul-15 17:30:22

Help I'm wondering if someone can advise on this at all. Today I have been sent a letter saying we have over £600 outstanding balance. We have a pre-payment meter which currently says we are on credit by £30. The letter also states that we have broken out credit agreement due to not topping up our balance for more than 5 weeks. I'm wondering if we have been peanalised on some way. I'm also sruggling to realise how we owe over £600 when we have always been in credit on the meter since we moved in. The phone lines are only open until 5pm so I am going to be worrying until I am able to contact someone about this.

DeathMetalMum Thu 30-Jul-15 18:03:21

Bump

WoodenPegs Tue 04-Aug-15 01:37:06

Hi, hope you have managed to get in touch with them and sorted it out. I can't believe it can be anything but a mistake. The name 'pre-payment' says it all.

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