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a letter from concentrix part 5

(852 Posts)
zolabud81 Mon 29-Jun-15 10:31:10

Jus thought I'd set a thread up before part 4 reaches its limit. Please post info of your dealings with concentrix in here

efergie82 Mon 29-Jun-15 15:37:46

Scary its got to part 5

12fedup12 Mon 29-Jun-15 15:59:50

I know efergie part 4 took less than a week to fill up. When you phoning again, I was thinking of calling on Wednesday and if not on system then again Friday

efergie82 Mon 29-Jun-15 16:23:50

Proberbly Thursday now, just want it over with, its driving memad

12fedup12 Mon 29-Jun-15 16:39:47

You and me both efergie I can't keep going on like this!

zolabud81 Mon 29-Jun-15 16:51:58

I honestly can't believe the bloke from concentrix lied to me like that I was happy that they finally scanned it on only to ring again to find out they hadn't n just lied to me to get me off the phone

12fedup12 Mon 29-Jun-15 16:55:36

The way they treated you today Zola is unforgivable and I really hope something gets done to the member of staff who told you that!

Did they give you any indication of where they are upto and when you can expect your to go on the system now?

zolabud81 Mon 29-Jun-15 16:57:20

They said to ring bk Saturday should be onthen

12fedup12 Mon 29-Jun-15 16:58:57

I hope for your sake Zola, , I just don't know when to ring again! Everytime I phone and told not on there I feel more and more down and depressed and every time get told a different timescale!

zolabud81 Mon 29-Jun-15 17:08:41

Agreed as I've said If the stress caused by concentrix has any affect on my unborn baby then I will sue there asses

12fedup12 Mon 29-Jun-15 17:09:49

Too right Zola, please try your best to stay calm, have you told them your pregnant

Chrissy4321 Mon 29-Jun-15 17:16:47

They really are full
Of crap. I was told should be on Saturday hopefully and if not Definately Monday and sure Zola finds out today that was a lie.
Now ring for the following Saturday.
How can anyone work for a
Company that treats people so badly. I couldn't lie to people like that and feel ok about it ��maybe that's why it takes so long because their staff keep leaving !!!

12fedup12 Mon 29-Jun-15 17:25:21

Maybe chrissy, I was told on Friday should go on today (meaning Friday), so called Saturday still not there told it will be going on shortly, called today again told not on there can take 4 weeks call again in a couple of days or a week!

Scousejo1967 Mon 29-Jun-15 17:29:57

How do they know the date the company that scan them is separate from concentrix so they won't know just the date if the scan of the ones they are dealing with
Looking at

Chrissy4321 Mon 29-Jun-15 17:32:24

Great to see how well they look after our personal info. Could be lying anywhere for all they care. The moral Of their staff must be very low to be encouraged to lie and hit these unreasonable targets. It's one job I wouldn't like...how many people have actually received their original paperwork back intact. This is just a scam waiting to happen!

12fedup12 Mon 29-Jun-15 17:34:09

Who knows chrissy but we have all had enough of it now!

Chrissy4321 Mon 29-Jun-15 17:36:43

I didn't realise is there now another outside company getting to see our personal info :0

12fedup12 Mon 29-Jun-15 17:41:02

Just gets worse and worse

cazzymog Mon 29-Jun-15 18:14:37

Just posted on part 4. Didn't realise 5 is now under way! They have been engaged for the last fifteen mins or so. I'll keep trying! !!

cazzymog Mon 29-Jun-15 18:15:56

Probably taken the phone of the hook as it were! !!

zolabud81 Mon 29-Jun-15 18:21:51

It's u gone way beyond a joke now. The bloke who lied to me this morning from concentrix obviously just wanted me off the phone. I feel 10 times worse now I can't believe a company like this has been employed by our government disgusting

cazzymog Mon 29-Jun-15 18:25:02

Exactly! Yet nothing is being done about it! ! An very oddly they are still engaged!!

12fedup12 Mon 29-Jun-15 18:30:01

I called at lunch time cazzy and was engaged for 20 minutes before I finally got through. Just shows how many letters they have sent out as 2 weeks wasn't like this when phoning the maximum time on hold then was 30 minutes!

12fedup12 Mon 29-Jun-15 18:34:05

These are the letters I sent to show how many hours I work one from 2013 that was varying my contract hours to these working hours the other is a letter from 5th of June 2015 to confirm that is how many hours a week I work. As you can see both match so I can't see that there should be a problem. I also sent original contract, p 60, 13 payslips and my renewal form.
However my p 60, contract and the 2015 letter I sent first class normal mail on 5th of June so they should of got on the 6th but I can't track it!

Payslips and p 60 match on what I earned last year.

This is what I mean when I say I know should be fine and am working myself up for no reason but can't help it!

Chrissy4321 Mon 29-Jun-15 18:38:52

It's seems scanning is a waste of time. They should have been opening post checking it for irregularities and if all
Ok sign off and return. Simple. Not all this scan crap, send to some else then send back if they remember. Biggest load of bollocks and just wanting to snoop and keep our personal details
On record to be stolen for scams and identidy theft down the line. Not like we will get anywhere. Send to one part of the country answer calls
In another and no one knows who is doing what. You couldn't make this crap up...

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