What should we do to fight Parking Eye as they have issued us with a parking fine of £100 & are now threatening to send us to court. We entered a car park they run and tried to buy a ticket from the machine but the machine was out of order so we immediately left.They have sent photographic evidence and it shows we were in the car park for 10 mins.(trying all the machines in vain) We went to another parking few meters away & paid for a ticket and we have sent them the evidence for that which shows we were willing to pay but their machines were at fault. We have explained this to parking eye but they still insist we have to pay and now they are threatening to take us to court. Please,please,please help us coz we are at our wits end with these bullies.We have two small children (2 yrs & 8 months old) & only one of us work so we can't afford the £100 of unfair charge. Many,many thanks!
Is this one of those private parking firms? I got a ticket not from Parking Eye but another one, but they all seem to have the same approach, which is to send many, many, increasingly aggressive letters threatening court, giving you final deadlines then final final deadlines. I toughed it out and eventually the letters stopped and nothing ever happened. Hold your nerve and don't pay.
Agree ignore. Even if you go to court the most they can ask you for is their material loss, which is however much 10 mins of parking is. They can't claim heir own costs, solicitor or court costs from you, although they'll say they can.
That is really odd, as most parks allow a decent amount of time for people to go back out again if they decide not to park. 10 min is hardly parking, and in addition to the rest of the evidence I doubt they will win at court. Tell them you'll see them there.
Ooh I forgot to add that we asked parking eye for the POPLA code & the declined saying that the deadline for the appeal have passed. Yes we find it very odd for them to charge us £100 for entering & leaving the car park in 10 mins and we've clearly explained that the tickets machine was out of order which they already know.
Could you get back to the park and check the conditions of use? There should be something about how long you can stay in without paying (pick up/drop off) and if there were alternative payment methods.
Will check the conditions.There was alternative payment where you are required to call & pay by card but the number is a premium no so we didn't want to incure the cost so we got out of that car park & went & parked & paid at another car park few meters away.
Even if this got to court (which it won't) the fact that you actually went and bought a ticket from a different machine will show your intentions were to pay and you're not guilty of anything. Either ignore, or say 'fine, take us to court and we'll show up with our ticket that we paid for'. You are not liable, nothing will happen. Don't pay them a penny. They'll bluster on and then disappear.
I agree, I'd ignore it. It would cost them a lot more than the £100 to go to court. These private companies don't issue tickets - they are merely 'invoices' for a service you did not sign a contract for. Don't worry.
Don't let them bully you. I have had two situations where I got letters asking for fines and I wrote once to each of them, explaining the situation each time and saying there was no way I would be paying. Never heard from either of them again.