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Return postage costs ..

(1 Post)
frazzledbutcalm Wed 17-Jun-15 14:14:13

Not sure I'm posting in the best place so I may also post elsewhere.

I've bought a Fujifilm Instax Mini 8 camera in raspberry online. It's cost £100 for the package I chose. The camera arrived today .... it's the most horrible poo brown/orange colour! I've rang the company and they've said there's a 30 day money back/exchange period so that's all ok. BUT, I have to pay return postage costs. I've asked if they would, maybe as a goodwill gesture, refund my postage costs but they've said no because the camera is not faulted. I agree, but it's also not the colour I expected.

Should I have to pay the return costs?

TIA

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