Due to a cock up with the bank. They created a so without our authorisation. Earlier in the month we had a bit a money problem, we cancelled the original so but we still managed to pay the rent on time.
We called the bank but they said they can't help us, we need to ask our rent back from the landlady...we can do that, can we !? She is not really nice and not very reasonable. We'll be in deep problem if she doesnt give it back to us. What is the next step if she doesn't give it back to us ?
Sorry that this has happened. Given that it's 'only' two weeks early it might be easier to look at other options. What are the other things you need the money for and can you possibly contact those people to see if they can be paid late?
If it's for food you might even need to contact the food bank.
I'm just trying to think of the most effective way to solve the problem, as the landlord doesn't sound like she's going to cooperate.
The bank doesn't want to hear about it...I want my money back, she has no right to keep it. It 2000 pounds we are talking about and loads of direct debit coming out on the 1rst, I don't get all my salary on the 1rst hence why we can't pay the rent that early. Thank you for your advices !!
As the money is due to the LL (although not yet) there's not a lot to be done TBH. The standard procedure would be for the bank to ask for the money back but realistically, that's not going to happen before the money's due anyway.
However, if it was a bank error, I'd expect them to allow all your DD payments to go through and refund any charges you incur for being OD.
What have the bank said about how the SO was sent without your authorisation?
Presumably, you thought you had cancelled it going forward,but the bank only cancelled one month and have paid this month's at the normal time -is that right? Or is this a brand new SO? I'm not sure I understand what has happened to be honest.
I suspect you stand zero chance of getting it back from the Landlord, as it's due to her anyway - its just arrived a little early. You can try, but realistically by the time she's faffed around arguing about it the 1st will be here anyway. Your better bet is to go back to the bank with a clear timeline of what has happened and how it's their responsibility, and request that bank charges etc are written off for those 2 weeks.