I can't even speak to a human on the phone because, according to the super helpful DWP automated system, a full 12 weeks haven't passed since I put in a claim for my second DS, born in August. I haven't even had his birth certificate posted back yet.
I appreciate that it was made clear that the CHB claim could take up to 12 weeks, but it's also holding back our tax credit claim because my new DS doesn't 'exist' on their system until we start receiving CHB for him.
I don't even know if they RECEIVED the application, because I can't get through to an actual person. I'm having visions of the CHB people telling me that they didn't even get the form. Has anyone else experienced this massive waiting period recently?
I tried the button pressing tax credits. It pointless. Once they find you haven't waited the required time (12 weeks in your case) they refuse to speak to you and just keep repeating themselves till you give up and slam the phone down in frustration.
OutThereLil TELL ME ABOUT IT. It's beyond a joke. And that's after you've been kept on hold - strangely, always for 34 minutes - at 10p per minute. DP and I are at the end of our ropes with it - I know it's 'free' money, so I'm wary of behaving like I'm entitled, but they know they have us over a barrel.
My eldest DS is 3, and his CHB was sorted in 2 weeks. Even the lady I spoke to at the tax credits office was gobsmacked by the massive delay.
I tried to talk to them recently and got nowhere - just automated options. I wanted to restart out claim (HR tax at times) which has stopped, then started, then stopped and I wanted to start it and explain why - all this in a year! No luck and then to add body insult they wanted my NI number at the end for security. I hung up instead.
Maybe you should write to them. Put it all in writing and address to someone very senior. If you get no luck, try contacting your MP, as it sounds like you've been waiting far too long already. They are a nightmare to get through to on the phone. I agree Nerf, with the HRT thing being a pain in the arse, which is why we still claim it and pay it back through HMRC, as if our circumstances change, I can't be doing with dealing with them and trying to get it re-instated. I had to phone them the other day to find out how much CB we had received in previous tax year as dh needed to know for tax and it took me well over 45 mins to speak to someone.
Okay, so I was able to speak to somebody today as the full 12 weeks since applying had passed. Their response? They didn't receive my application. THREE FUCKING MONTHS to find out they didn't even get the forms in the post! So now I've had to send DS's full birth certificate off (which I'm twitchy about), with a whole new set of forms, by registered post.
The woman I spoke to pissed me off more than anything. You could hear the 'it's not my problem, love' shrug in her voice.
Rockchick1984, it had to be a new TC claim as my DP moved in with me shortly after DS2's birth, hence all this fucknuggetry. I'm honestly so stressed and frustrated I could cry. We're not entitled to much as a family, but the small amount we ARE entitled to would pay for formula and nappies each week. It'd relieve a lot of financial pressure. The worst thing is that I had to wait 12 weeks to even speak to a human, just to find out they 'haven't received' the forms! I'm just wondering how many more applications are 'lost' every week...
I'd be reluctant to send an original certificate to them. There used to be a system where you could have original certificates faxed if you took them into a local job centre. But that was a few years ago. Not sure if you can still do this. If you're annoyed contact your MP. They hate that!