I have not checked my phone usage For the last 3 months, but today I can see that I am paying double my usual £25 a month fee to orange. I telephoned them and asked them to query my usage. The CA indeed confirmed that I am under my allocated talk time, texts and internet usage. The cost is coming from a company called Ericsson (not related to Sony) who are...
... Charging me near £4 for every text they send me. I am occasionally sent unwanted texts, but was advised to not respond or otherwise I'd face charges. So I deleted them. Turns out that I was being charged anyway.
I am beyond angry. i have no idea how this has happened. I have not signed up for any thing to my knowledge.
I have the company's contact nymber, but I want to arm myself as much as possible before getting furious with them. The orange CA reckons I could chase for a refund....
Please help and advise me. I'm not very clued up on these things, I admit.
This happened to my sons phone. It was a contract in my name but for his use. He was charged over £100 in a month for messages received. I had no luck getting the company to refund but told orange that I wouldn't be paying it as it was a scam and only place they could have got his number was from orange. They did eventually credit my account.
I've just rang the number and got through to a company called CONSUMER CARE. It was all automated, saying that I could leave a voicemail with my number in order to unsubscribe, but no way of speaking to someone.
You haven't subscribed Welsh Moth, don't waste your time with the thieves, go for Orange who have let them do it. They know damn well that they're scammers but would rather you waste your time chasing fruitlessly somebody else.
I've spoken three times to Orange now, each advisor giving a different story. Blaming me, blaming it on the fact that I wasn't paying iTunes (this is lies, I'm linked to iTunes with a debit card and am fortunate in that I only EVER download a song here and there, NEVER anything else and I have texts from iTunes to confirm payment).
Finally the advisor said that she was angry with the previous advisor (?!) for giving misinformation saying that Id been scammed. Lots of giggling that I felt uncomfortable with then she relented and said that she'd help me find contact details of the company involved and call me back Friday.
In the meantime, I have had yet another text from the scam costing me another £4.50. This time, against advice I have opened it, text STOP to the number and am still awaiting confirmation that it has indeed stopped.
Company is called KKO Mobile MYDOO and there's an interesting g thread of other people being scammed online.
I am complete ashamed to admit that this has probably been for the last 6 months at least (I have been very distracted and not been checking bills, accounts etc - my actual Phone usage is so low that I assumed stupidly that I knew what my phone expenses were ) so the amount taken by this Scam could be a lot more than I imagined.
The article states that a few people pinpointed the scam from a flashlight app, which I use. Either that it Orange have sold my details onto a 3rd party.
Help me plan my next move please - I really don't know what to do.