I ordered a swing from the ELC, by mistake they delivered a giant pool instead. As they couldn't promise me that I would have the swing before dd1's birthday on Wednesday I cancelled the order. I still have the giant pool though - they did say to me last week that I should take it to the post office to send it back, but nothing more was said about it when I cancelled the order today. Personally I can't be bothered to take it to the PO, it's a big and heavy box, I'm 39 weeks pregnant and have 2 small dd's.
So what do I do? Chase them up to come and get it? Just keep quiet about it? Or what?
I'd email them asking thenm to make arrangements to collect and telling them as it's not your fault and as you didn't get what you wanted as far as you're concerned it's not your problem to get it returned, The ball'sin their court then.
There's no way I would go to the time and effort to take it to the PO - it was their error and they should arrange for collection. I would probably just keep it to one side in its packaging and leave it up to them to chase me.
I had this with ntl. When we moved I cancelled their contact and they were meant to pick up the box. They didn't and asked us to post it back to them. i didn't, because it was too much of a PITA, but kept it in case they turned up demanding it. That was 3 years ago.
I'd keep it but not do anything with it until next year. If it's their mistake it's up to them to collect it. Not like its an easy thing to post (I presume they don't expect youy to pay postage up front, grrrrr bloody cheek if they do).
there was a thread along these lines some time ago. iirc someone who sounded like they knew what they were talking about said it is their responsibility to collect it and should they fail to do so within a certain amount of time it's tough on them. I have a feeling it was something in the region of 2-6 months but might be totally wrong
I don't know about legally, but morally I couldn't hold on to the pool. I would feel guilty incase someone else was waiting for the pool.. and you did say they told you to take it to the PO to send back to them.. I understand about the pregnancy etc..but can your DH not take it back for you?
if someone else is waiting for it I very much doubt there would be any connection at all between emkana returning it and that person getting it iyswim. It's not like there's only one. Warehouse logistics sdon;t work like that.
Agree with WWW - email and give them a finite, but reasonable, period to arrange to collect it. Other companies such as Toys r Us can collect returns, and give you a specific time slot to do so, why not them ? If they are that desperate someone from a local branch could collect it !
legally I think if they want it back they have to collect. Because they were not what you ordered it comes under the rules for unsolicited goods and they have to collect them within 30 days of your notification and you have to take good care of it in that time. You should check with either trading standards or Citizens advice bureau, they can tell you chapter and verse.
This isn't a moral issue - its a commerical one. It's their mistake, they need to sort it out.
My dh had a similar problem. Dh ordered a large leather chair but we decided to cancel the order. We cancelled it before it reached us but were told that it ws already on the way! When it finally arrived we kept it in a safe place (under a short xmas tree!!!), emailed them and rang them constantly to collect it. In the end I got nasty and gave them a deadline (this was at the end of January) and said if they didn't collect it then we would keep it. So they said "OK. Keep it"! So we did and I love it especially cos it didn't cost a thing Good Luck
You are covered every which way. The pool counts as unsolicited goods. You are under no obligation to return it. You must keep it in good condition whilst in your care but all you need do it advise them of where it is and offer them the opportunity to collect. If you give them a deadline by which they must collect the goods (and the deadline must be reasonable - say one month) and they do not collect, then you may apparently keep the goods.