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If Ocado dropped a glass bottle of oil on your kitchen floor...

(127 Posts)
JivinMissDaisy Fri 17-May-13 13:37:46

.. what would you expect by way of apology or compensation?

Mr Ocado accidentally (poor chap, not his fault..) dropped a large glass bottle of oil all over my tiled kitchen floor.

It took an initial 30+ mins to pick up the glass, soak up the worst of the mess with 6 bathroom towels, then mop it all with liquid floor cleaner. A couple of sweeps to check for remaining glass. Then all the towels had to be cleaned in the machine of course as they were dripping in oil. A week later, and another mop from our brilliant cleaner, you can still see a very fine film of oil in parts.

Well anyway, Ocado have offered me £7. Does that seem reasonable...?

Kormachameleon Fri 17-May-13 13:39:44

Message withdrawn at poster's request.

happyAvocado Fri 17-May-13 13:40:14

OT - ask your cleaner to use boiling hot water + washing up powder/liquid in a bucket (a tbsp will do) - film will disappear

jazzandh Fri 17-May-13 13:40:26

Did they offer or did you press them for it? I would think the cost of the oil and a bottle of wine (or the equivalent) .....especially if it was an accident and not the driver just lumping stuff about.

BunnyLebowski Fri 17-May-13 13:40:31

What Korma said.

Oh and an additional hmm

BeerTricksPotter Fri 17-May-13 13:41:52

Message withdrawn at poster's request.

JivinMissDaisy Fri 17-May-13 13:42:13

The driver was rushing and had picked up too many bags. It wasnt a simple case of the bag breaking, or anything like that. Ocado charge around £100 to deliver the food - I think its reasonable to expect that they will do it without causing a mess?

BoiledEggonLegs Fri 17-May-13 13:42:41

Same as them ^^ plus a hmm !

jazzandh Fri 17-May-13 13:42:48

I agree with Korma as well, I wouldn't demand compensation - but would have thought that would offer anyway as it was a glass bottle etc?

BoiledEggonLegs Fri 17-May-13 13:43:07

That's a steep delivery charge!

Kormachameleon Fri 17-May-13 13:44:00

Message withdrawn at poster's request.

Kormachameleon Fri 17-May-13 13:44:27

Message withdrawn at poster's request.

MimsyBorogroves Fri 17-May-13 13:44:35

£100 to deliver? Bloody hell.

A replacement bottle of oil and an apology (at the time) is what I would expect. No more.

BeerTricksPotter Fri 17-May-13 13:44:56

Message withdrawn at poster's request.

ZolaBuddleia Fri 17-May-13 13:44:59

£100 to deliver the food? Where do you live?!

fubbsy Fri 17-May-13 13:45:00

Ocado charge around £100 to deliver the food ? hmm Really?

MousyMouse Fri 17-May-13 13:45:32

I would expect compensation from the company towards the cleaning costs.
a cleaner would be about 10£ per hour. so that + refund for the damaged article.
this is what their insurance is for

This is why so many companies don't advise the drivers to go past the doorstep.

JivinMissDaisy Fri 17-May-13 13:47:45

Sorry, yes I meant £100 - but for the year! Not each delivery...

jazzandh Fri 17-May-13 13:48:51

Well bearing in mind you could have a delivery per day for that (I have a pass too) it's a pretty good rate imo!

MonstersDontCry Fri 17-May-13 13:50:37

Fgs. Accept the £7 and be grateful. hmm

Nagoo Fri 17-May-13 13:51:04

I dropped a bottle of wine in Tesco. They let me have another one. They didn't try to extract the cost of clean-up out of me.

ShatnersBassoon Fri 17-May-13 13:53:21

How much would you give a supermarket if you dropped a bottle of oil in the aisle? That's how much you should expect from Ocado.

jazzandh Fri 17-May-13 13:53:53

I also think for a company that has very good customer service (again imo) and never quibbles over refunds can be swings and roundabouts.

If they were the sort of shop/delivery service that were late, had rubbish substitutions had poor customer relations - the that may influence how I treated them with a complaint!

fluffymindy Fri 17-May-13 13:53:59

It was an accident, have you not a lot to think about because you are really over-egging this.

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